Overview
On Site
USD 25.00 - 38.00 per hour
Contract - Independent
Skills
Impact Analysis
Information Architecture
Information Assurance
Service Desk
Technical Support
Computer Hardware
Management
Help Desk
Microsoft Windows
Active Directory
Microsoft Office
Microsoft Exchange
Identity Management
Communication
Microsoft SCCM
Manufacturing
CompTIA
Microsoft
ITIL
Privacy
Marketing
Job Details
Location: Davenport, IA
Salary: $25.00 USD Hourly - $38.00 USD Hourly
Description: Service Desk Analyst
Location: Davenport, IA 52801
Job Type: 3 month contract (Someone is on medical leave, but this position could end up converting to full-time)
Work Arrangement: On-Site
Job Description
A fast-paced, high-tech manufacturing company is seeking a highly motivated and experienced Service Desk Analyst to join its growing IT team. This role involves providing technical assistance and support related to computer systems, hardware, software, and executive-level users.
Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $25.00 USD Hourly - $38.00 USD Hourly
Description: Service Desk Analyst
Location: Davenport, IA 52801
Job Type: 3 month contract (Someone is on medical leave, but this position could end up converting to full-time)
Work Arrangement: On-Site
Job Description
A fast-paced, high-tech manufacturing company is seeking a highly motivated and experienced Service Desk Analyst to join its growing IT team. This role involves providing technical assistance and support related to computer systems, hardware, software, and executive-level users.
Responsibilities
- Provide urgent, high-quality IT support to executive team members.
- Support IT needs of the manufacturing department.
- Participate in off-hour call rotation and travel to remote sites as needed.
- Troubleshoot hardware and software issues.
- Manage and resolve helpdesk tickets.
- Escalate complex issues to higher-tier support.
- Perform daily checks and maintenance of meeting room technology.
- Image and deploy computers according to company standards.
- 3+ years of experience supporting Microsoft Windows environments.
- 3+ years of experience with Microsoft Office applications.
- 3+ years of experience with Active Directory and Microsoft 365.
- Experience with Exchange Server and user account management.
- Strong troubleshooting and communication skills.
- Experience with SCCM is a plus.
- Prior experience in a manufacturing environment is a plus.
- Proven ability to support executive-level users.
- CompTIA A+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.