Overview
On Site
USD 80,000.00 - 160,000.00 per year
Full Time
Skills
Root cause analysis
Computerized system validation
Microsoft SQL Server
System administration
System monitoring
Problem management
Performance tuning
Tier 2
Quality assurance
Master control
Technical Support
Knowledge base
Microsoft SSRS
Microsoft Servers
Thin client
Medical devices
Project management
Problem solving
Life insurance
Epicor
Transformation
Strategy
Microsoft Excel
Regulatory Compliance
Cyber security
Research
Servers
Computer hardware
Storage
Optimization
Testing
Enterprise resource planning
Operations
Collaboration
Reporting
CSI
Policies
Database
Documentation
SOP
Business process management
Virtualization
Routers
Master data management
Backup
Network
Administration
Virtual private network
Microsoft
Communication
Supervision
Health care
FAR
Recruiting
Military
Job Details
Duration: 8 months
Location: Hybrid, St. Paul, MN
Overview:
Every Turnberry consultant aligns with a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns with one of the eight core services Turnberry offers to clients. As a Epicor System Administrator, you will join Turnberry's Enterprise Modernization practice and consult in the Digital Transformation service. Turnberry's Digital Transformation service provides strategy and implementation consulting to help organizations adopt modern technology to excel in today's digitally-driven market; in this practice, we help clients determine the modern challenges like employee adoption, industry compliance, and cybersecurity vulnerabilities (and more) in today's competitive market through modernizing the traditional IT ecosystem.
Responsibilities:
Research and recommend innovative, and where possible automated approaches for system administration tasks
Regularly provide advice and recommend actions involving complex issues
Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Perform daily system monitoring, verifying the integrity and availability of all hardware, servers, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
Problem Management including root cause analysis of system problems
Develop and maintain installation, operational, and configuration procedures
Perform ongoing performance tuning, and resource optimization as required
Provide support with developing, testing and rolling-out Epicor ERP solutions, bug fixes and enhancements
Assist with smooth transition of projects from development to production by performing operations activities within the project life-cycle
Tier 2 level support for Epicor ERP system including troubleshooting and solving incidents reported by users, escalating issues to vendors, maintaining user accounts, responding to system outages, starting and stopping servers, installing patches and releases, and monitoring system health
Collaborate with Business Analysts, Quality Assurance, Computer System Validation, and other IT and external partners to facilitate execution of ERP solution strategies
Track, prepare and report on Epicor performance; make recommendations to improve performance
Maintain compliance to the CSI Quality Policy/System (e.g. Master Control), and all other documented quality processes and procedures, when performing assigned tasks
Responsibilities sometimes require working evenings and weekends
Other duties and special projects as assigned
Qualifications
Required:
5 years of experience supporting ERP Software. or equivalent enterprise systems support
3 years Microsoft SQL Server Database Experience
2 years of experience working in Incident and Problem management
1 year of experience documenting Knowledge Base Articles and SOP's
Ability to interpret and or discuss technical information with a non-technical audience
Bachelor's degree with a technical major and 3 years of related experience or 6 years of experience will satisfy degree and experience requirements
Proficiency in Epicor ERP 10.x system administration, Microsoft SQL Server, Reports, MS Reporting Services/SSRS, Microsoft Server/Client Systems Support
Working knowledge of Service Connect, BPM, BAQ, Virtualization, Routers, MDM', Backup/Restores, Network Printer Administration, Thin Client Architecture, VPN
Preferred:
Experience with upgrading to Epicor ERP to version 10.x
Systems Administration/System Engineer certification in Microsoft
Understanding or experience in medical device industry
Exemplify project management, communication, and problem-solving skills
Ability to handle multiple projects simultaneously
Demonstrated ability to learn new technology quickly
Successfully work collaboratively and with minimal supervision
The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, unlimited time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are fully invested in and focused on hiring and growing a diverse team of high performers. We're committed to creating a positive and connected work environment for all. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity/Affirmative Action employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Location: Hybrid, St. Paul, MN
Overview:
Every Turnberry consultant aligns with a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns with one of the eight core services Turnberry offers to clients. As a Epicor System Administrator, you will join Turnberry's Enterprise Modernization practice and consult in the Digital Transformation service. Turnberry's Digital Transformation service provides strategy and implementation consulting to help organizations adopt modern technology to excel in today's digitally-driven market; in this practice, we help clients determine the modern challenges like employee adoption, industry compliance, and cybersecurity vulnerabilities (and more) in today's competitive market through modernizing the traditional IT ecosystem.
Responsibilities:
Research and recommend innovative, and where possible automated approaches for system administration tasks
Regularly provide advice and recommend actions involving complex issues
Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Perform daily system monitoring, verifying the integrity and availability of all hardware, servers, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
Problem Management including root cause analysis of system problems
Develop and maintain installation, operational, and configuration procedures
Perform ongoing performance tuning, and resource optimization as required
Provide support with developing, testing and rolling-out Epicor ERP solutions, bug fixes and enhancements
Assist with smooth transition of projects from development to production by performing operations activities within the project life-cycle
Tier 2 level support for Epicor ERP system including troubleshooting and solving incidents reported by users, escalating issues to vendors, maintaining user accounts, responding to system outages, starting and stopping servers, installing patches and releases, and monitoring system health
Collaborate with Business Analysts, Quality Assurance, Computer System Validation, and other IT and external partners to facilitate execution of ERP solution strategies
Track, prepare and report on Epicor performance; make recommendations to improve performance
Maintain compliance to the CSI Quality Policy/System (e.g. Master Control), and all other documented quality processes and procedures, when performing assigned tasks
Responsibilities sometimes require working evenings and weekends
Other duties and special projects as assigned
Qualifications
Required:
5 years of experience supporting ERP Software. or equivalent enterprise systems support
3 years Microsoft SQL Server Database Experience
2 years of experience working in Incident and Problem management
1 year of experience documenting Knowledge Base Articles and SOP's
Ability to interpret and or discuss technical information with a non-technical audience
Bachelor's degree with a technical major and 3 years of related experience or 6 years of experience will satisfy degree and experience requirements
Proficiency in Epicor ERP 10.x system administration, Microsoft SQL Server, Reports, MS Reporting Services/SSRS, Microsoft Server/Client Systems Support
Working knowledge of Service Connect, BPM, BAQ, Virtualization, Routers, MDM', Backup/Restores, Network Printer Administration, Thin Client Architecture, VPN
Preferred:
Experience with upgrading to Epicor ERP to version 10.x
Systems Administration/System Engineer certification in Microsoft
Understanding or experience in medical device industry
Exemplify project management, communication, and problem-solving skills
Ability to handle multiple projects simultaneously
Demonstrated ability to learn new technology quickly
Successfully work collaboratively and with minimal supervision
The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, unlimited time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are fully invested in and focused on hiring and growing a diverse team of high performers. We're committed to creating a positive and connected work environment for all. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity/Affirmative Action employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.