Senior Contact Center Engineer LiveVox and NICE InContact

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

LiveVox
LiveVox Dialer
SmartReach
LiveVox Designer
LiveVox Outbound Campaigns
NICE InContact
NICE Studio Scripting
Omni Channel
Contact Center Engineer
Cloud Contact Center
API
Snowflake
Salesforce Marketing Cloud
Call Center SME
Personal Contact Dialer
NICE CXone
Outbound Dialer
IVR
Scripting
Telephony
VoIP
CTI
Campaign Management

Job Details

Senior Contact Center Engineer LiveVox and NICE InContact

Request ID: 116125-1
Location: Plano, TX 75024 (100% Onsite)
Duration: 6 Months
Minimum Experience: 10+ Years

Job Description

We are seeking a Senior Contact Center Engineer with deep experience in LiveVox and NICE InContact platforms. This role requires strong outbound campaign engineering skills, hands-on scripting expertise, and the ability to collaborate with both business and technical teams in a fast-paced enterprise contact center environment.

Must Have Skills

  • 10+ years of Contact Center Engineering experience

  • Core expertise in LiveVox outbound campaigns, working with business and technical stakeholders

  • Strong knowledge of LiveVox Designer Scripting (Omni-Channel)

  • Strong knowledge of NICE InContact Studio Scripting (Omni-Channel)

  • Hands-on experience with LiveVox Dialer / SmartReach scripting

  • Experience with Nice Personal Contact Dialer

  • API integrations experience

  • Experience with Snowflake integration

  • Experience with Salesforce Marketing Cloud

Responsibilities

  • Develop, modify, and troubleshoot NICE InContact Studio Scripts for omni-channel workflows

  • Build and enhance LiveVox Designer Scripts for contact routing, outbound campaigns, and automation

  • Act as SME for LiveVox Dialer / SmartReach scripting

  • Support outbound dialing strategy and campaign optimization

  • Integrate contact center systems with APIs, Snowflake, and Salesforce Marketing Cloud

  • Work with business teams to gather requirements and translate them into technical solutions

  • Ensure high availability, scalability, and reliable call flows

  • Provide technical support, analysis, and improvements for both platforms

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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