Event Management Atlanta - GA - Georgia

Event Technology Support Specialist (100% Travel Required)

IMPORTANT: TRAVEL IS REQUIRED MULTIPLE TIMES A MONTH (likely weekly)* Location: United States (nationwide travel not a remote role) Duration: 6 months Employment type: Full-time, client-facing field role with variable schedule, including eveningsweekendsholidays during events Role summary

We have a few openings on our established Event Support and Field Tech team. The primary responsibility is supporting the client offsite events across the U.S. (typically 3 5 days per event). Work includes pre-event readiness, onsite setuptesting, live-event support, and teardown, in close coordination with client event coordinators and venuehotel technologyAV teams. When not on events, the role provides short-term office backfill (usually 1 2 weeks) at client offices, covering the local walk-in IT support window and site tech duties. This is a hands-on, highly customer-facing role in fast-paced environments, requiring extensive travel. Primary responsibilities: Offsite events (3 5 days per event 100% travel)

Pre-event planning and readiness Review event requirements, room lists and run-of-show confirm inventory and shipping. Conduct or validate site surveys confirm network needs (SSIDVLAN, DHCPDNS, bandwidth). Coordinate with client event coordinators and hotelvenue technology and AV teams. Prepare event kits, spares, labels, and documentation. Onsite setup and testing Install and test printers (badgelabellaser), drivers, and queues. Test wired and WiFi connectivity validate DHCPDNS basic switch-port checks document IP schemes. Validate and support AVconferencing (mics, projectors, room systems TeamsZoomWebex). Set up support deskwalk-up bar stage and label equipment complete readiness checklists. Live-event support Provide rapid-response end-user support for connectivity, printing, and AV issues. Monitor networkprint health manage spares and swaps update ticketing and status. Partner with venue AV to resolve audiovisual issues support presenters and breakout rooms. Communicate status and escalations to event coordinators and stakeholders. Teardown and post-event Decommission, inventory, pack, and arrange return shipments.

Capture lessons learned, incident summaries, and configuration notes. Coordinate RMArepairs and asset updates. Secondary responsibilities: Office backfill (typically 1 2 weeks) Staff the local IT walk-in window deliver in-person customer support. Troubleshoot WindowsmacOS endpoints, printers, mobile devices, and common apps (M365Teams). Perform hardware replacements (laptops, docks, peripherals) and basic imagingsetup. Support conference rooms and AV (TeamsZoom rooms, projectors, codecs). Manage ticket queue (e.g., ServiceNow): triage, resolve, document, and close within SLAs. Coordinate vendor dispatcheswarranty repairs maintain loaners and asset records.