Application Support Analyst - POS (Point of Sale)

• Responsible for division wide POS application system uptime and support. This includes back-end server stack and store level systems. Works with supporting IT and business teams as needed for escalations. Helps with downtime remediation with corresponding staff and stores
• Support daily and weekly host processes and business teams, troubleshoot as necessary while maintaining a properly documented ticket for each event
• Work with key partners including LOC and all secondary system partners, participate in scheduled conference calls and maintain relations with all critical vendors keeping accurate records of all decisions made
• Works with IT teams and partners to maintain a proper POS LAB environment for testing updates, new features, and changes
• Help guide/schedule/plan regression testing for all production release changes
• Use proper version control tools to maintain all LOC SMS Samples
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Required Training:

• HIPPA Privacy Course
• HIPPA Security Course

Job Skill Requirements:

• Knowledge and experience of large scale POS systems and processes supporting multiple physical locations
• Hands on experience supporting and troubleshooting complex IT systems and processes
• Exceptional attention to detail, strong customer service, interpersonal and communication skills
• Ability to effectively communicate internally and externally, via phone, email etc.
• Ability to work nights and weekends on special projects and tasks as needed

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: AS Degree or higher in Computer Information Systems or related field