Service Desk Technician - Night

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - W2
Contract - Independent

Skills

Service Desk
Remote Support
Documentation
Issue Resolution
Computer Hardware
Technical Support
Customer Service
Remote Desktop
Management
Network
Account Management
Service Management

Job Details

Title: Service Desk Technician - Night

Location: Remote (Eastern Time Zone)
Employment Type: Contract

Compensation:
Pay Range: $24 Per Hr

Description:
* Provide remote support to various facilities with diverse infrastructure needs.
* Respond to technical support requests via phone and online, documenting tickets thoroughly.
* Troubleshoot, resolve, and escalate IT issues as needed.
* Ensure exceptional customer experiences through empathy and service excellence.
* Contribute to and utilize documentation to resolve hardware and software issues.
* Work with urgency on critical issues to ensure timely resolution or escalation.
* Maintain flexibility to cover support desk hours as required.

Key Responsibilities:
* Deliver exceptional customer service and experiences.
* Utilize knowledgebases for issue resolution.
* Support hardware issues including connectivity and troubleshooting.
* Manage remote desktops and network configurations.
* Support application issues and configurations.
* Troubleshoot network and server environments.
* Handle account management tasks and escalate when necessary.

Qualifications:
* Two years' experience in technical support or customer service.
* Technical degree or relevant certifications preferred.
* Experience with generic service management platforms is a plus.

Core Technologies:
* Remote Desktop Management | Network Configurations | Account Management | Generic Service Management Platforms

Contact Information:
Josh Ganzelli,

Benefits:
Learn more about our benefits offerings here

EEO Statement:
Learn more about our EEO policy here

#LI-JG1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.