Overview
On Site
Full Time
Skills
Cloud Computing
Service Delivery
Educate
Fluency
English
Effective Communication
Technical Training
Customer Facing
Conflict Resolution
Problem Solving
Workflow
Migration
Real-time
Marketing
Data Structure
Reporting
Management
Artificial Intelligence
Microsoft
Data Modeling
Extract
Transform
Load
KPI
Data Validation
Customer Engagement
Sales
Field Service
Dynamics
Customization
Application Lifecycle Management
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 3012743
Job Description:
Customer Engineer for Dynamics 365 Customer Insights and Customer Engagement
Location: Remote
We are seeking a skilled and experienced Dynamics 365 Customer Engineer with expertise in Dynamics 365 Customer Insights, Dynamics 365 Customer Engagement, and the Power Platform.. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics 365 implementations and migrate and modernize in the cloud.
Responsibilities
Required Qualifications
General
Dynamics 365 Customer Insights - Journeys
Dynamics 365 Customer Insights - Data
Dynamics 365 Customer Engagement and Power Platform
If you are interested, please apply here or email an updated copy of your resume to
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Customer Engineer for Dynamics 365 Customer Insights and Customer Engagement
Location: Remote
We are seeking a skilled and experienced Dynamics 365 Customer Engineer with expertise in Dynamics 365 Customer Insights, Dynamics 365 Customer Engagement, and the Power Platform.. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics 365 implementations and migrate and modernize in the cloud.
Responsibilities
- Establish yourself as a trusted advisor with key stakeholders at assigned customers
- Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
- Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
- Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
- Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers
Required Qualifications
General
- Fluency in English
- Effective communication skills to identify, engage, and interact with key stakeholders
- Proficiency in delivering technical training
- Consulting and customer facing role experience
- Excellent problem-solving and troubleshooting skills
- Ability to work collaboratively in a team environment
- Deep technical acumen combined with a curiosity to continue learning
- Excitement for modern engineering tools and practices
Dynamics 365 Customer Insights - Journeys
- Enterprise level experience with designing and managing real-time marketing journeys, including trigger-based and segment-based workflows.
- Knowledge of outbound and real-time marketing and migrating from outbound to real-time.
- Skilled in creating personalized customer journeys, dynamics content, and event-based campaigns using AI-driven tools
- Understanding of lead qualification, scoring models, and post-qualification actions for marketing and sales alignment
- Familiarity with Microsoft Dataverse and Fabric and integration with Dynamics 365 apps
- Expertise with Customer Insights metrics within the application and data structure to facilitate external reporting
- Ability to configure advanced settings and manage environments in Power Platform Admin Center
Dynamics 365 Customer Insights - Data
- Ability to unify customer profiles, configure measures and segments, and implement AI predictions
- Proficient in Power Query, Microsoft Dataverse, and Common Data Model
- Experience with ETL processes, data ingestions, and building data pipelines
- Knowledge of segmentation, KPIs, and data validation and enhancement techniques.
Dynamics 365 Customer Engagement and Power Platform
- Up to date product knowledge and familiarity with Dynamics 365 modules
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
- Dataverse
- Power Apps
- Power Automate
- Power Platform admin center
- Administration experience
- Customization and Integration experience
- Application Lifecycle Management experience
If you are interested, please apply here or email an updated copy of your resume to
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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