Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 4+ mo(s)
Skills
Criminal Justice
Printers
Inventory
Management
Remote Support
Work Ethic
Customer Service
Laptop
Tablet
Computer Hardware
Microsoft Operating Systems
Microsoft Windows
Microsoft Office
Application Support
Help Desk
Computer Networking
Articulate
IT Consulting
Staff Augmentation
Information Technology
Insurance
Life Insurance
SANS
Job Details
Help Desk Analyst 4
Onsite
About the Job
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Onsite
About the Job
- Duration: 5 Month Contract (possibility of extension)
- Location: - Onsite: Richmond, VA
- Pay rate: Hourly, depending on experience
- Job ID: 774157
- seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist in Richmond, Virginia. This position supports all aspects of the criminal justice system. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we d love to have you join us.
- Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
- Maintaining an inventory of agency software and hardware.
- Working with client to manage the refresh process in order to take advantage of equipment upgrades.
- Providing security for file shares and other applications.
- At least one year of experience providing helpdesk and desktop support.
- A strong work ethic and exceptional customer service skills.
- Demonstrated experience with PCs, laptops, tablets and other hardware.
- Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
- Detailed experience with Microsoft Office and application support.
- Demonstrated skills with supporting remote users.
- Working knowledge of help desk ticketing systems.
- Basic understanding of computer networking.
- Troubleshooting skills with ability to resolve problems quickly and thoroughly.
- Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
- Good oral communications skills with the ability to interact with all levels of agency personnel.
- Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
- Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
- Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability
- Life Insurance
- 401 (K)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.