Overview
On Site
USD 40,001.00 - 80,000.00 per year
Full Time
Skills
Technical Support
STIG
Regulatory Compliance
Computer Hardware
Management
Licensing
Microsoft Exchange
Operating Systems
VTC
Videoconferencing
Audiovisual
AV
DoD
Network+
Security+
Security Clearance
SAP BASIS
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2505232
Location: ROCK ISLAND, IL, US
Date Posted: 2025-05-01
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a Technical Helpdesk located at Rock Island, IL to support the MJOLNIR contract to respond to requests for technical assistance, manage hardware and software functions, and create NIPR accounts.
JOB DESCRIPTION:
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
REQUIRED CERTIFICATION:
REQUIRED CLEARANCE:
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: ROCK ISLAND, IL, US
Date Posted: 2025-05-01
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a Technical Helpdesk located at Rock Island, IL to support the MJOLNIR contract to respond to requests for technical assistance, manage hardware and software functions, and create NIPR accounts.
JOB DESCRIPTION:
- Respond to requests for technical assistance in person, over the phone, and via email.
- Manage hardware and software functions and ensure systems are online and in compliance with software patches and STIG compliance.
- Create NIPR accounts and submit tickets for SIPR user accounts.
- Diagnose and resolve basic technical hardware and software issues.
- Maintain domain accounts, emails, and SharePoint pages.
- Track and route problems and requests, and document resolutions.
- Manage O365 licensing on NIPR/SIPR.
- Coordinate with the General Manager (GM) to ensure appropriate licensing is assigned by customer code.
- Troubleshoot account problems with AESD to ensure user accounts are working properly.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- Associate and three (3)+ years of related experience; additional four (4) years of experience accepted in lieu of degree.
- Must have prior US Army experience (Active or Reserve).
- Experience supporting Microsoft exchange, domain accounts and SharePoint in an enterprise environment.
- Experience imaging computers, including the setup and deployment of operating systems and applications across multiple machines.
- Experience providing support for Video Teleconferencing (VTC), Secure Video Teleconferencing (SVTC), and Audio Visual (AV) systems, including the setup, configuration, troubleshooting, and maintenance of related equipment and software.
REQUIRED CERTIFICATION:
- Must have a current DoD 8570 IAT Level I or higher certification such as Network+, Security+, etc.
REQUIRED CLEARANCE:
- Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.