Help Desk Technician

Description
We are seeking a reliable and customer-focused Help Desk Technician in Madison, WI. This role involves providing first and second-tier technical support to end users, including identity verification, password resets, account unlocks, and troubleshooting hardware, software, and network issues. The ideal candidate will have strong communication skills, a solid technical foundation, and a commitment to delivering high-quality service.
Key Responsibilities

• Verify caller identity and assist with password resets and account unlocks
• Guide users on self-service account recovery tools
• Escalate calls to appropriate teams when necessary
• Document all interactions and resolutions accurately in the ticketing system
• Provide Tier 1 and Tier 2 support for hardware, software, and network issues
• Support and manage desktops, laptops, and peripheral devices
• Fulfill software service requests and assist with installations and configurations
• Utilize security and identity management tools to manage public user accounts
• Ensure compliance with IT policies and procedures

Supported Technologies

• Windows 10/11
• Microsoft Office 365
• Adobe products
• Active Directory
• VPN and multi-factor authentication tools

Required Skills & Qualifications

• Experience providing IT support in a professional environment
• Proficiency with Microsoft Office Suite
• Experience with identity and account management administration

Preferred Skills

• Familiarity with web-based telephony systems
• Experience verifying confidential account credentials
• Knowledge of conference room technology and support

Technical Keywords
Windows 10, Active Directory, Office 365, IT Support, Troubleshooting, Customer Service
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on Jun 23, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.