Supervisor, Business Analytics (Predictive Analytics)

Overview

To supervise the day-to-day activities, compilations, correlation, reporting, studies, and detailed analyses of data to drive operations, important business decisions, and mitigate risk/loss. Assist the Manager in planning and completing complex analyses, data modeling, and reporting. Perform consultative support for modeling efforts for various business units across the department. Lead analysts in the development of predictive models to be used for pricing, underwriting, capital planning, and budgeting. Identify and recommend solutions, practices, and innovative techniques that align with strategic business initiatives, anticipate market changes and trends, and meet financial goals.

Responsibilities

• Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions
• Supervise business reporting and oversee necessary analytics and reporting tools are in place to achieve optimal results
• Design and guide predictive modeling and complex multilevel regression to achieve better member service and product penetration objectives
• Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives
• Consult with stakeholders and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
• Develop mathematical models to perform complex "what-if" scenarios, pro formas, and predictions to determine costs, take-up rates, breakeven period, cost versus benefit, forecast various profit/loss scenarios, estimate and mitigate risk, and assess the impact on existing products and services
• Drive continuous process improvement to increase member experience quality, reduce losses, minimize financial risk and maintain high operational efficiency
• Produce complex and detailed reports, projections, and solutions to establish and strengthen system controls, facilitate process management and data reconciliation, and optimize methodologies
• Monitor internal processes and perform quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
• Provide conclusions and recommendations to stakeholders based on results of analyses and business unit goals
• Provide support in the implementation of proposed initiatives
• Address and resolve internal/external audit questions and findings
• Maintain knowledge of department automated systems and business processes, markets, the financial services industry (e.g., NCUA, RESPA, CPB), security (e.g., BSA, AML), legal issues and regulatory changes, and Navy Federal business strategies
• Lead or participate in organization-wide special project teams
• Perform supervisory/managerial responsibilities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct and conduct performance appraisals
  • Develop, mentor and counsel staff
  • Provide input and/or prepare budgetary requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
  • Leadership level - Supervise daily activities
• Perform other related duties as assigned or appropriate

Qualifications

• Extensive experience in financial modeling, mathematical techniques, and related analytical tools forecasting and analyzing cost benefit scenarios
• Demonstrated experience applying techniques used in analyzing and reporting financial information
• Experience in multi-variable testing and analysis/interpretation
• Advanced knowledge of statistical modeling software such as SAS or SPSS
• Working knowledge of Federal, NCUA and NAFCU rules, regulations, and legislation which govern the functions of the business unit
• Experience in supervising and leading employees
• Ability to work independently and prioritize multiple duties to achieve results in a multi-tasked, time sensitive office environment
• Ability to communicate highly complex technical concepts to non-technical and senior management staff
• Experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
• Proficiency with PCs, including word processing, spreadsheet, database, reporting, automated controls, and presentation software
• Advanced analytical/quantitative, reconciliation and deductive reasoning skills
• Advanced skill in exercising initiative and using good judgment to make sound decisions
• Advanced organizational, planning, time management, and problem solving skills
• Advanced skill interacting tactfully and effectively in difficult situations
• Advanced verbal and written communication skills
• Skill in negotiation and persuasion
• Skill in establishing and maintaining working relationships with all levels of employees, management, stakeholders, and vendors
• Demonstrated skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Bachelor's Degree in a related field or the equivalent combination of training, education, and experience

Desired Qualification(s)

• Understanding of the financial services environment
• Familiarity with Navy Federal products, services, programs, policies, and procedures
• Master's Degree in Business, Management, Auditing, Finance, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 9999 Willow Creek Road, San Diego, CA 92131

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.