Product Support Specialist

Immediate need for a talented Product Support Specialist. This is a 06+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-18898 Pay Range: $50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities:

• Assist with administering the Learning Management System and providing input on LMS replatform.
• Provide customer care, responding to and escalating inquiries.
• Provide reporting and analytics.
• Ensure that data security, privacy and governance procedures are followed.
• Escalate issues and risks to management as appropriate.
• Identify digital maintenance needs and coordinate updates for content of courses.
• Submit and track requests for web/ digital marketing team.
• Support operations, including for CreditSmart Coach training program for housing industry professionals.
• Administer collaboration sites/ Teams channels.
• Assist with business validation of User Acceptance Testing.
• Track updates in change management log.
• Coordinate with digital Product Owner on enhancements, continuous improvement and escalations requiring software vendor support.
• Experience with working in software systems, analyzing data, providing reporting, supporting products, and providing customer support.
• Spanish language proficiency is required.
• Team player, detail-oriented, responsive, follows directions, takes initiative, high level of integrity, tech savvy.

Key Requirements and Technology Experience:

• Key Skills: Ad hoc reporting, Excel, Customer care, Spanish language proficiency.

Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.