Overview
On Site
USD 50.00 - 65.00 per hour
Full Time
Skills
End-user Computing
Mobile Computing
Authentication
Endpoint Protection
Encryption
Tier 1
Videoconferencing
Polycom
Remote Support
Firmware
Cabling
Laptop
Microsoft SCCM
Software Installation
Remote Management
Identity Management
Multi-factor Authentication
Regulatory Compliance
SSO
Procurement
Inventory
Computer Hardware
Lifecycle Management
Onboarding
Provisioning
Recovery
Knowledge Management
Technical Writing
Training
IT Service Management
User Experience
Service Delivery
Cyber Security
Network
Reliability Engineering
Root Cause Analysis
Process Improvement
IT Management
Business Continuity Planning
Supervision
Mentorship
Decision-making
Accountability
SLA
Strategy Development
Roadmaps
Hardware Support
Help Desk
Computer Science
Information Systems
Tier 2
Computer Engineering
Technical Support
Microsoft Azure
Management
Audiovisual
Active Directory
Group Policy
Patch Management
Microsoft Windows
OS X
USB
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
Computer Networking
Windows PowerShell
Scripting
Reporting
Communication
Documentation
Customer Service
Change Management
Microsoft Office
CompTIA
Network+
Microsoft
ITIL
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
The Sr. Desktop Support Engineer is responsible for delivering advanced end-user computing and collaboration support across the enterprise. This role ensures the reliability, performance, and security of all desktop, laptop, and mobile computing devices as well as video conferencing and Audio/Visual (A/V) systems in conference rooms. The position requires deep technical expertise in Microsoft platforms, Azure AD, endpoint management, and enterprise collaboration technologies. The Sr. Desktop Support Engineer will standardize and maintain desktop environments, manage device lifecycles, support hybrid meeting technologies, and provide Tier 2-3 support for complex user issues
Technical Support & Troubleshooting
Provide expert-level support for Windows and macOS devices, Microsoft 365 applications, Teams platforms.
Troubleshoot complex end-user issues involving application performance, connectivity, authentication, and profile synchronization.
Manage endpoint security configurations, including anti-virus, device encryption, and multi-factor authentication (MFA).
Serve as escalation point for Tier 1 and Tier 2 technicians to resolve advanced incidents efficiently.
Audio/Visual & Collaboration Systems
Support, configure, and maintain conference room Audio/Visual systems including video conferencing hardware (e.g., Logitech, Polycom, Crestron, Teams Rooms, and Zoom Rooms).
Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.
Coordinate with vendors for hardware replacement, firmware updates, and integration of new conference room technologies.
Maintain documentation and inventory of A/V equipment, cabling, and room configuration details.
Ensure A/V systems remain operational and standardized across all meeting spaces.
Endpoint Management & Automation
Create and maintain standardized desktop and laptop images using Microsoft Endpoint Manager (Intune) or SCCM.
Develop automation scripts and policies for device provisioning, patch deployment, and software installation.
Configure and manage WSSCCM patching to ensure endpoint compliance and security.
Utilize remote management tools to resolve issues efficiently and proactively.
Microsoft Azure & Identity Management
Administer user accounts, groups, and licenses in Azure AD and Microsoft 365.
Configure conditional access, MFA, and security compliance settings in alignment with organizational policy.
Support single sign-on (SSO) integrations for enterprise applications.
Procurement & Asset Lifecycle Management
Manage procurement and inventory of user hardware, peripherals, and licensed software.
Maintain accurate records of IT assets, including warranty status, renewals, and lifecycle management.
Assist with onboarding/offboarding processes to ensure timely provisioning and recovery of assets.
Documentation & Knowledge Management
Create and maintain technical documentation including build procedures, A/V configurations, and troubleshooting guides.
Develop user-friendly training materials and FAQs to enhance self-service capabilities.
Identify and implement improvements to IT service delivery and end-user experience.
Collaboration & Service Delivery
Partner with infrastructure, cybersecurity, and network teams to ensure end-to-end system reliability.
Participate in service reviews, root cause analyses, and process improvement initiatives.
Mentor junior technicians and provide technical leadership in end-user technologies.
Support business continuity and ensure key systems remain available during outages or DR events.
SCOPES
SUPERVISORY RESPONSIBILITY - May mentor or guide Junior Desktop Technicians and contractors.
DECISION MAKING/DISCRETION - Works on moderately complex to advanced problems requiring judgment within defined procedures. Recommends new technologies and practices for endpoint and A/V service improvements.
RESULTS - Accountable for maintaining endpoint availability, collaboration system uptime, and user satisfaction scores within SLA targets.
STRATEGY DEVELOPMENT - Contributes to the development of device management and A/V technology roadmaps to support hybrid work and modernization initiatives.
Skills
Desktop, Technical support, Windows 10, audiovisual, mac, mac os x, windows, Support, Customer service, Office 365, Active directory, Help desk support, Imaging, Hardware support, Help desk
Top Skills Details
Desktop,Technical support,Windows 10,audiovisual,mac,mac os x,windows
Additional Skills & Qualifications
Education: Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience.
Work Experience: Minimum 7 years of experience providing Tier 2/3 desktop engineering and end-user support in enterprise environments. Proven expertise in Microsoft 365, Azure AD, and Intune and PDQ management. Experience supporting and maintaining conference room Audio/Visual systems. Strong experience in Active Directory, Group Policy, and endpoint patch management.
Skills/Knowledge: Advanced troubleshooting for Windows OS, macOS, and collaboration platforms. Familiarity with A/V control systems, HDMI/USB standards, and hybrid meeting technology setups. Solid understanding of TCP/IP, DNS, DHCP, and VPN networking fundamentals. PowerShell scripting for automation and reporting. Excellent communication, documentation, and customer service skills. Knowledge of ITIL processes for incident and change management.
Certifications (Required/Preferred): Required: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate. Preferred: CompTIA Network+, Microsoft Endpoint Administrator, ITIL v4 Foundation, Crestron or Zoom Rooms certification.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of San Diego, CA.
Pay and Benefits
The pay range for this position is $50.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA.
Application Deadline
This position is anticipated to close on Nov 14, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Sr. Desktop Support Engineer is responsible for delivering advanced end-user computing and collaboration support across the enterprise. This role ensures the reliability, performance, and security of all desktop, laptop, and mobile computing devices as well as video conferencing and Audio/Visual (A/V) systems in conference rooms. The position requires deep technical expertise in Microsoft platforms, Azure AD, endpoint management, and enterprise collaboration technologies. The Sr. Desktop Support Engineer will standardize and maintain desktop environments, manage device lifecycles, support hybrid meeting technologies, and provide Tier 2-3 support for complex user issues
Technical Support & Troubleshooting
Provide expert-level support for Windows and macOS devices, Microsoft 365 applications, Teams platforms.
Troubleshoot complex end-user issues involving application performance, connectivity, authentication, and profile synchronization.
Manage endpoint security configurations, including anti-virus, device encryption, and multi-factor authentication (MFA).
Serve as escalation point for Tier 1 and Tier 2 technicians to resolve advanced incidents efficiently.
Audio/Visual & Collaboration Systems
Support, configure, and maintain conference room Audio/Visual systems including video conferencing hardware (e.g., Logitech, Polycom, Crestron, Teams Rooms, and Zoom Rooms).
Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.
Coordinate with vendors for hardware replacement, firmware updates, and integration of new conference room technologies.
Maintain documentation and inventory of A/V equipment, cabling, and room configuration details.
Ensure A/V systems remain operational and standardized across all meeting spaces.
Endpoint Management & Automation
Create and maintain standardized desktop and laptop images using Microsoft Endpoint Manager (Intune) or SCCM.
Develop automation scripts and policies for device provisioning, patch deployment, and software installation.
Configure and manage WSSCCM patching to ensure endpoint compliance and security.
Utilize remote management tools to resolve issues efficiently and proactively.
Microsoft Azure & Identity Management
Administer user accounts, groups, and licenses in Azure AD and Microsoft 365.
Configure conditional access, MFA, and security compliance settings in alignment with organizational policy.
Support single sign-on (SSO) integrations for enterprise applications.
Procurement & Asset Lifecycle Management
Manage procurement and inventory of user hardware, peripherals, and licensed software.
Maintain accurate records of IT assets, including warranty status, renewals, and lifecycle management.
Assist with onboarding/offboarding processes to ensure timely provisioning and recovery of assets.
Documentation & Knowledge Management
Create and maintain technical documentation including build procedures, A/V configurations, and troubleshooting guides.
Develop user-friendly training materials and FAQs to enhance self-service capabilities.
Identify and implement improvements to IT service delivery and end-user experience.
Collaboration & Service Delivery
Partner with infrastructure, cybersecurity, and network teams to ensure end-to-end system reliability.
Participate in service reviews, root cause analyses, and process improvement initiatives.
Mentor junior technicians and provide technical leadership in end-user technologies.
Support business continuity and ensure key systems remain available during outages or DR events.
SCOPES
SUPERVISORY RESPONSIBILITY - May mentor or guide Junior Desktop Technicians and contractors.
DECISION MAKING/DISCRETION - Works on moderately complex to advanced problems requiring judgment within defined procedures. Recommends new technologies and practices for endpoint and A/V service improvements.
RESULTS - Accountable for maintaining endpoint availability, collaboration system uptime, and user satisfaction scores within SLA targets.
STRATEGY DEVELOPMENT - Contributes to the development of device management and A/V technology roadmaps to support hybrid work and modernization initiatives.
Skills
Desktop, Technical support, Windows 10, audiovisual, mac, mac os x, windows, Support, Customer service, Office 365, Active directory, Help desk support, Imaging, Hardware support, Help desk
Top Skills Details
Desktop,Technical support,Windows 10,audiovisual,mac,mac os x,windows
Additional Skills & Qualifications
Education: Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience.
Work Experience: Minimum 7 years of experience providing Tier 2/3 desktop engineering and end-user support in enterprise environments. Proven expertise in Microsoft 365, Azure AD, and Intune and PDQ management. Experience supporting and maintaining conference room Audio/Visual systems. Strong experience in Active Directory, Group Policy, and endpoint patch management.
Skills/Knowledge: Advanced troubleshooting for Windows OS, macOS, and collaboration platforms. Familiarity with A/V control systems, HDMI/USB standards, and hybrid meeting technology setups. Solid understanding of TCP/IP, DNS, DHCP, and VPN networking fundamentals. PowerShell scripting for automation and reporting. Excellent communication, documentation, and customer service skills. Knowledge of ITIL processes for incident and change management.
Certifications (Required/Preferred): Required: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate. Preferred: CompTIA Network+, Microsoft Endpoint Administrator, ITIL v4 Foundation, Crestron or Zoom Rooms certification.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of San Diego, CA.
Pay and Benefits
The pay range for this position is $50.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA.
Application Deadline
This position is anticipated to close on Nov 14, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.