Enterprise Systems Monitoring Tech

Job Title: Enterprise Systems Monitoring Tech
Location: Eagan, MN/ Onsite
Duration: 12 Months
Must be eligible for Security Clearance

Description:
The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and has the ability to lead incident call bridges.
Confidence with Linux as a user on the command line is a plus.
Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.

Note:
This position requires a work schedule of 11 pm 7:00 am CT.
Shift will include weekends and days off are TBD (most likely Wednesday/Thursday).
New Hires will need to work first shift (M-F, days) for at least the first two weeks for training purposes.
Exact details will be discussed with candidate during interview.

Roles and Responsibilities:
Monitor day-to-day operation of large-scale computing infrastructure involving 300+ applications.
Determine cause of alarm and take appropriate actions including logging alert, creating service ticket, and notifying stakeholders.
Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
Act as service incident lead for issues including maintaining incident tickets, notifying executive leadership, and following up on resolution.
Assist in triage and incident management with collection and analysis of performance metrics.
Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
Compose and send notifications to management for incidents.
Monitor and execute incident and change requests.
Able to type and communicate effectively.

Basic Qualifications:
High School diploma or equivalent and 5 years additional experience OR Bachelor s degree and minimum 1 year IT experience.
Past experience with help desk or Incident management.
Strong knowledge and understanding of networking.
Basic understanding of Windows and Linux operating systems.
Ability to identify and relay information and symptoms detected by monitoring tools.
Ability to read and follow detailed instructions or procedures.
Must be able to work from Eagan, MN location. No remote work from any other location.

Preferred Qualifications:
Bachelor s Degree in Computer Science or associated discipline.
Familiarity working with enterprise monitoring products.
Working knowledge of IT Service Desk model.
Experience working in large-scale IT environment.
Experience in Critical Incident Management, including communication with various levels of executive management (i.e., VP) via phone or email.

About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.