Field Service Technician

Overview

On Site
Full Time

Skills

UI
Information Technology
Network
Microsoft
Tier 1
Cloud Computing
Recruiting
Partnership
IT Operations
End-user Training
Testing
Reliability Engineering
Collaboration
System Integration
Reporting
Workflow
Regulatory Compliance
Security Clearance
Computer Science
Field Service
Computer Networking
Computer Hardware
Doctrine
Analytical Skill
Problem Solving
Conflict Resolution
System Administration
Screening
Video
Management
Military
Linux
Command-line Interface
Training
Value Engineering
Communication
Healthcare Information Technology
Oracle Linux

Job Details

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Position Title: Field Service Technician Technical Operations & Intelligence Support

Location: Fort Bragg, NC (Relocation Required)
Travel: Up to 60% CONUS travel; OCONUS rotations up to 3 months possible
Clearance Required: Active Top Secret with SCI Eligibility
Citizenship: U.S. Citizenship required (per federal contract)
Company: SHINE Systems (supporting a Palantir client)

Overview

SHINE Systems is seeking technical operations and intelligence professionals with direct experience supporting Army intelligence and targeting systems. As a Field Service Technician, you will operate at the tactical edge-working alongside analysts and military units to deploy and sustain next-generation mission platforms. This hands-on role combines fieldwork, user training, system troubleshooting, and mission enhancement.

Responsibilities

  • Deploy, install, configure, and sustain technical intelligence and targeting systems on-site

  • Perform diagnostic testing, troubleshooting, and maintenance to ensure system reliability

  • Collaborate with military end-users to enable seamless system integration

  • Deliver hands-on training for hardware and software components of the systems

  • Respond to user inquiries with timely technical resolutions

  • Log system issues, actions, and outcomes via formal reporting channels

  • Support system upgrades, enhancements, and modifications in field environments

  • Stay current on Army intelligence doctrine, systems, and operational workflows

  • Provide field feedback to support continuous system improvement

  • Ensure compliance with safety, operational, and security protocols

  • Represent SHINE Systems and its client professionally and effectively in all engagements

Required Qualifications

  • U.S. Citizenship

  • Active Top Secret clearance with SCI eligibility

  • Bachelor's degree in Computer Science, IT, or related field, or equivalent technical experience

  • 4+ years of field service or system sustainment experience, ideally in a defense/military setting

  • Strong skills in computer systems, networking, and troubleshooting software/hardware

  • Ability to operate independently in high-pressure, mission-critical environments

Preferred Qualifications

  • Prior experience supporting intelligence and targeting systems

  • Familiarity with Army intelligence doctrine and mission platforms

  • Strong analytical and problem-solving skills

  • Excellent communication and interpersonal skills

  • Experience training military users on software or technical systems

  • Comfort with Linux CLI and system administration

  • Willingness to travel frequently and adapt to operational demands

Palantir Screening Questions

(Required for nomination to Palantir client please provide answers)

  1. Where are you physically located?

  2. What is your availability for an MS Teams video interview during an average week?

  3. Do you have any firsthand experience with Palantir products? If yes, which ones, and how recently?

  4. Have you used or administered a Palantir Gotham environment?

  5. Do you have any experience supporting an Army customer or working in the U.S. Army?

  6. Are you comfortable operating independently with military customers, including direct engagement with senior officers or enlisted leaders?

  7. Have you trained military personnel on software solutions? If so, which software, and in what setting (group/classroom)?

  8. Are you familiar with Linux and comfortable using the command line interface (CLI)?

  9. Describe your experience in building training materials and how you've adapted those materials for diverse user groups.

  10. What are your communication strategies and tools you use to share information with internal and external stakeholders?

  11. What is your typical troubleshooting process when you hit a technical roadblock? At what point do you escalate?

  12. Have you ever missed a meeting or a deadline? What happened, and how did you communicate and recover from it?

  13. Have you previously worked as a field support representative (FSR)? If yes, where and supporting what capability or program?

  14. What are your initial expectations for this FSR position?

  15. Are you willing to relocate to Fort Bragg, NC? Are you comfortable with travel requirements and working on-site?

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About CCS Global Tech