IT Business Analyst V

IT Business Analyst V

BCforward is currently seeking a highly motivated "IT Business Analyst V" for an opportunity in US - Jacksonville, FL 32256

Position Title: IT Business Analyst V

Location: Jacksonville, FL 32256

Job Posting Expected Start Date: 09/02/2025

(Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months with possibility of extension

Job Type: 40 hours work week

Pay Rate: $45.00/hr - $46.00/hr on W2

Job Description

We are seeking a detail-oriented and highly organized Business Process Analyst to support the development and initial execution of a new request intake process within our production support organization. This role is ideal for someone who thrives in fast-paced environments, excels at working with cross-functional teams, and has a strong ability to translate evolving business needs into clear, repeatable processes.
The successful candidate will build the intake process, execute it during its early stages, and document it thoroughly to support future transition and long-term sustainability.
Key Responsibilities:
Design and implement a structured intake process for incoming requests from Line of Business (LOB) partners.
Serve as the initial point of contact for intake submissions during the rollout period.
Collaborate closely with internal technology teams, support analysts/engineers, and business stakeholders to gather requirements and refine workflows.
Develop clear and comprehensive process documentation and user guides to enable future handoff and adoption.
Maintain and organize supporting documentation in enterprise wiki platforms (e.g., Confluence or SharePoint).
Track and manage intake requests through tools like Jira and Remedy, ensuring transparency and accountability.
Identify opportunities for improvement or automation within the intake process and provide actionable recommendations.
3+ years of experience in business process analysis or operations support roles.
Strong technical writing skills with a proven ability to create clear, concise, and user-friendly documentation.
Microsoft Excel (including filtering, sorting, pivot tables)
Wiki platforms (Confluence, SharePoint, or similar)
Jira (ticket tracking, workflow configuration)
Remedy or similar ITSM ticketing systems
Excellent verbal and written communication skills; ability to interact effectively with technical teams and business stakeholders.
Experience working in or with production support, IT operations, or application support teams is a plus.
Detail-oriented with strong organizational and multitasking skills.
Familiarity with ITIL processes (especially Incident and Request Management).
Experience supporting intake or operational processes within large enterprises.
Prior experience working in financial services or regulated environments.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 240731 when responding to this ad.