Unified Communications Engineer

Title: Unified Communications Engineer
Location: Remote
Rate: $120,000-$140,000
Duration: Direct Hire
Work Requirements: , Holders, or Authorized to Work in the U.S.

Role Overview

We are seeking a Unified Communications Engineer to support and modernize an enterprise communications environment. This role will focus on stabilizing current UC platforms while supporting a planned transition toward a consolidated, cloud-first Unified Communications strategy.

The ideal candidate is hands-on, practical, and experienced with Zoom Phone and Zoom Contact Center, with exposure to legacy telephony platforms. This is a Monday-Friday role with a strong emphasis on work-life balance and minimal after-hours or on-call responsibilities.

Key Responsibilities

• Support, administer, and maintain enterprise UC platforms, including Zoom Phone and Zoom Contact Center (CCaaS)

• Assist with the transition from legacy telephony platforms to Zoom, ensuring platform stability during migration

• Configure and manage call flows, routing, IVRs, user provisioning, and integrations

• Partner with Network, Service Desk, and Application teams to resolve UC issues and deliver enhancements

• Support internal contact center use cases (e.g., HR, Recruiting, Help Desk, internal hotlines)

• Participate in UC platform consolidation, optimization, and modernization initiatives

• Provide Tier 2-3 Unified Communications support and serve as an escalation point

• Maintain accurate documentation, configurations, and operational best practices

Required Qualifications

• Hands-on experience supporting Zoom Phone in an enterprise environment

• Experience administering Zoom Contact Center / Zoom CCaaS

• Strong understanding of telephony fundamentals, including SIP, call routing, IVRs, and QoS

• Experience supporting cloud-based UC platforms

• Strong communication skills and ability to collaborate across technical and business teams

Preferred / Nice-to-Have Qualifications

• Prior experience with legacy telephony platforms (e.g., Avaya)

• Exposure to additional UC/contact center platforms (e.g., Microsoft Teams, NICE, Amazon Connect)

• Zoom-related certifications (Zoom Phone, Zoom Contact Center)

• Experience supporting platform migrations or UC consolidations

What We re Looking For

• A hands-on UC engineer, not a pure architect or heavy developer

• Someone who values stability, ownership, and operational excellence

• A collaborative team player comfortable interfacing with multiple stakeholders

• Real-world experience prioritized over certifications alone

Work Environment

• Monday-Friday schedule

• Minimal after-hours or on-call requirements

• Focus on platform stability, improvement, and long-term ownership rather than constant fire drills

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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