Overview
On Site
Full Time
Skills
Leadership
Management
Operational Excellence
Technical Support
Mobile Devices
Printers
Process Improvement
Preventive Maintenance
Issue Resolution
Supervision
Agile
Adaptability
OS X
Microsoft Windows
Microsoft Office
IOS Development
Android
ServiceNow
Microsoft Power BI
Videoconferencing
Computer Hardware
Dell
iPhone
iPad
Job Details
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As an Executive IT Support Liaison, you are the primary contact for our Company Leadership Team. Your tasks encompass solving technical challenges, addressing security matters, and managing technology.
Key Responsibilities
Operational Excellence & Support Delivery
Requirements / Qualifications
Technical:
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As an Executive IT Support Liaison, you are the primary contact for our Company Leadership Team. Your tasks encompass solving technical challenges, addressing security matters, and managing technology.
Key Responsibilities
Operational Excellence & Support Delivery
- Serve as the primary technical support liaison for CLT representatives and their administrative aides, providing outstanding responsiveness and issue resolution
- Deploy, support, and resolve issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V equipment, and multifunction devices
- Complete repeatable support processes through playbooks for reoccurring activities
- Leverage PPI (Practical Process Improvement) to enable constant improvement in support delivery
- Advise executive colleagues on technology standard processes, emerging tools, and recommended procedures
- Perform preventative maintenance in conjunction with Global IT standards
- Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful, and by demonstrating a sense of urgency and integrity.
- Supply extensive aid to CLT members and executive assistants prior to and throughout crucial meetings, covering setup, monitoring, and technical issue resolution
- Consistently provide timely updates to CLT members and their executive assistants regarding issue resolution, scheduled maintenance, security updates, and technology recommendations
Requirements / Qualifications
- Bachelor's degree in a technical related subject area or 3+ years of experience in a related field with a consistent track record of success.
- Your dedication to your tasks is evident
- You possess a customer-centric approach
- You are innovative
- You provide "white-glove" treatment to colleagues
- You enjoy meeting people and establishing relationships with colleagues
- You demonstrate a sharp understanding of time constraints, while also showcasing the ability to stay calm under pressure.
- You are punctual!
- You are enthusiastic about learning new technologies and processes
- You can work with minimum supervision and be self-motivated
- You are agile at finding the right solution in any situation
- Maintain adaptability
- Travel Requirement: <25%
Technical:
- Using and supporting Mac OS, Windows 11, Office 365 Products, iOS devices & Android devices
- Experience in ServiceNow
- Accessing/Analyzing Data in PowerBI
- Mac Hardware/OS, PC Hardware/OS
- Video Conferencing hardware
- Townhall/Event Production
- Dell/Mac
- iPhone/iPad
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.