Salesforce Architect

We are seeking a Salesforce Architect with deep expertise in Sales Cloud and Service Cloud and strong hands-on development capability. This role will lead solution architecture and technical delivery across the Salesforce platform, partnering with business and engineering teams to design scalable solutions, guide implementation, and ensure best practices across security, performance, and maintainability.

Key Responsibilities

• Own end-to-end Salesforce solution architecture for Sales Cloud and Service Cloud initiatives.
• Translate business requirements into scalable Salesforce designs, data models, and integration patterns.
• Lead hands-on development and provide technical leadership across build activities.
• Design and implement automation using Flows, and where appropriate Apex, ensuring performance and governance limits.
• Build and optimize solutions using Lightning (LWC/Aura), Apex, triggers, async processing (Queueable/Batch/Scheduled), and APIs.
• Define integration approach using REST/SOAP, Platform Events, and middleware patterns (MuleSoft/other iPaaS is a plus).
• Establish and enforce best practices: coding standards, CI/CD, branching strategy, review processes, and release management.
• Support environment strategy and deployment processes using tools such as Copado/Gearset/Jenkins/GitHub Actions (as applicable).
• Ensure platform quality through test strategy, code coverage, and automated testing; drive defect resolution and RCA.
• Provide technical mentorship to developers and collaborate with admins/analysts on configuration vs customization decisions.
• Participate in stakeholder discussions, architecture reviews, and roadmap planning.

Must-Have Skills & Experience

• 8+ years in Salesforce ecosystem with 3+ years in an Architect/Lead role.
• Strong experience delivering solutions on Sales Cloud and Service Cloud (end-to-end implementations).
• Proven hands-on development experience with:
  • Apex, Triggers, Asynchronous Apex (Batch/Queueable/Future)
  • Lightning Web Components (LWC) (Aura acceptable as secondary)
  • SOQL/SOSL, Platform security model, sharing, and governor limits
• Strong declarative expertise: Flows, validation rules, approval processes, assignment rules, Omni-Channel routing concepts (if Service-focused).
• Integration experience: REST/SOAP APIs, OAuth/auth patterns, and data migration approaches.
• Data modeling experience including large data volumes and performance optimization.
• Strong communication skills and ability to drive technical decisions with cross-functional teams.

Nice-to-Have

• Experience with Field Service or advanced service capabilities (CTI, Omni-Channel, Knowledge, Entitlements, Case Management patterns).
• Experience with CPQ, Experience Cloud, or Marketing Cloud (if relevant).
• Experience with MuleSoft or other integration/middleware platforms.
• Salesforce certifications such as:
  • Application Architect / System Architect
  • Platform Developer I/II
  • Sales Cloud Consultant / Service Cloud Consultant
  • CTA (highly desirable, not required)