Overview
On Site
$20 - $22 hourly
Contract - W2
Contract - Temp
Skills
Computer Networking
Telephony
Laptop
Printers
Mobile Devices
Audiovisual
Videoconferencing
Inventory
Customer Support
Policies and Procedures
Customer Service
Microsoft Office
Microsoft Windows
Operating Systems
Training
CompTIA
Network+
Information Technology
Technical Support
Computer Hardware
Remote Support
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Support Analyst in Bartow, FL.
Duties:
* Customer Support Analyst will provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support
* Monitor service ticket queue and resolve tickets as assigned
* Document work performed and resolutions
* Install, configure, and troubleshoot audio-visual and video conference equipment as assigned
* Perform basic network and telephony support
* Provide on-site support for remote troubleshooting by other OIT technical staff
* Configure and deploy Information Technology resources; Includes, but is not limited to, desktop, laptops, printers, mobile devices
* Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
* Assist in coordinating audio-visual setup and videoconference support
* Assist with annual inventory scanning and equipment surplus
* As a Customer Support Analyst, you will install, configure, and update software
* Participate in team projects, meetings and assignments
* Responsible for reading and following the Department's Procedures and Policies
* Responsible for understanding and enforcing the Department's Policies and Procedures
* Responsible for documenting solutions to Technology issues
* Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
* Perform other related duties as assigned
REQUIREMENTS:
* High School diploma/GED or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware; Or 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems; Or Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience; Or Associate degree from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses
* Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware
* Concentration and desire to work in desktop support
* Travel between locations required 25%-40%
* Ability to lift up to 50 lbs. and stoop
* Ability to climb a ladder, squat, push, crawl, and bend in all types of weather
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Customer Support Analyst in Bartow, FL.
Duties:
* Customer Support Analyst will provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support
* Monitor service ticket queue and resolve tickets as assigned
* Document work performed and resolutions
* Install, configure, and troubleshoot audio-visual and video conference equipment as assigned
* Perform basic network and telephony support
* Provide on-site support for remote troubleshooting by other OIT technical staff
* Configure and deploy Information Technology resources; Includes, but is not limited to, desktop, laptops, printers, mobile devices
* Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
* Assist in coordinating audio-visual setup and videoconference support
* Assist with annual inventory scanning and equipment surplus
* As a Customer Support Analyst, you will install, configure, and update software
* Participate in team projects, meetings and assignments
* Responsible for reading and following the Department's Procedures and Policies
* Responsible for understanding and enforcing the Department's Policies and Procedures
* Responsible for documenting solutions to Technology issues
* Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
* Perform other related duties as assigned
REQUIREMENTS:
* High School diploma/GED or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware; Or 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems; Or Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience; Or Associate degree from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses
* Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware
* Concentration and desire to work in desktop support
* Travel between locations required 25%-40%
* Ability to lift up to 50 lbs. and stoop
* Ability to climb a ladder, squat, push, crawl, and bend in all types of weather
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.