Overview
Hybridtraining for 30 days at onsite
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)
Skills
IT Help Desk Support
Job Details
Our direct client is looking for IT Help Desk resources. Number or position: 4, duration 6-12 months.
Note work will be done remotely but Training on site in for first 4 weeks, so must be local to site
PURPOSE OF THE JOB:
The position is responsible for providing first level support and troubleshooting for every manager and team member that calls or chats with the Service Desk. Our support includes but is not limited to hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that teams face on a daily basis.
JOB RESPONSIBILITES:
Analyze and resolve hardware, software and operational issues within our service level agreements
Maintain a basic understanding of operational procedures
Log all incidents into an Incident Management System with clear, concise language
Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
Achieve an on target or above rating on quality, service, and productivity metrics
Follow proper escalation path when necessary to resolve issues
Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
Provide stellar customer service to our customers, treating every call with respect and positive energy
Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
Participate in all individual and group training initiatives
KNOWLEDGE AND SKILL REQUIRED: State formal educational level and experience required for the job. State additional professional, technical or years of experience required.
Some college preferred
Good organizational, oral/written communication, and problem solving skills
Good understanding of computer concepts (PC Fundamentals/Operating Systems)
Ability to type 40 words per minute
Minimum of 1 of year previous help desk/call center experience is desired
Spanish fluency is desired
Some college preferred
Good organizational, oral/written communication, and problem solving skills
Good understanding of computer concepts (PC Fundamentals/Operating Systems)
Ability to type 40 words per minute
Minimum of 1 of year previous help desk/call center experience is desired
Spanish fluency is desired
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.