Application Support Engineer

Overview

On Site
Up to $120,000
Full Time

Skills

application
Support
cloud

Job Details

What you will do:

Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation

Discuss technical issues with business analysts and developers

Build and optimize SQL and Splunk queries to run large databases efficiently

Analyze network issues, understand the flows and dependencies, and discuss it with the Network engineers

Install, configure, and maintain Azure based cloud as well as Microsoft Internet Information Services (IIS) environments

Perform Root Cause Analysis

Participate in application performance testing and troubleshooting across whole software and hardware stack

Perform technical evaluation of the defects and understand the impact of changes across the application

Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively

Discuss aspects of the design with architects, team leads, and business analysts to check understanding and raise concerns

Work on a rotational on-call basis

Experience you will need to have:

5+ years of experience supporting Windows based environments

5+ years of experience with Microsoft Server 2012 & higher and Microsoft Internet Information Services (IIS)

3+ years of experience working with cloud based architectures: Azure, AWS, TKGI

3+ years of experience using monitoring tools such as Dynatrace, Splunk, Grafana or similar

Excellent communication skills - leading meetings and troubleshooting sessions

Strong troubleshooting and problem-solving skills.

Bachelor s degree in Information Technology or related fields

Experience that would be great to have:

Certified Azure Administrator AZ-104 or Azure Fundamentals

Knowledge of CI/CD (Continuous Integration/Continuous Delivery) processes

Experience with Harness or Nexus

Automation and scripting proficiency (SQL Optimization, scheduled jobs, Splunk)

Experience working in the financial services or banking industry

Ability to multi-task; demonstrating flexibility to easily adapt to changing business priorities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.