Overview
Remote
Depends on Experience
Contract - W2
Contract - 6 Month(s)
Skills
Application support
Digital banking
DecisionPro
Consumer/Customer Lending
Support
Job Details
Support Analyst- DecisionPro
Work Environment Mostly remote, but they need to be local to one of their branches and might be asked to come in from time to time
Locations: Alabama, Colorado, Georgia, Florida, North Carolina, South Carolina, Texas, Virginia
These are scheduled to be long term contracts (6-9 months minimum but could be much longer and/or turn into contract to hire)
ESSENTIAL FUNCTIONS
Support Client's digital services within the online, mobile, ePayments and IVR platforms for both consumer and business customers
Become proficient in all digital processes, systems and products
Leverage structured problem-solving skills to coordinate multi-disciplinary issue resolution (involving the appropriate internal team members/external vendors and resolving service issues as quickly as possible)
Work with IT and Incident Management teams to ensure IT procedures and policies are followed and problems within scope are documented and closed appropriately including root cause analysis
Update and revise procedures and work instructions for all the digital systems and products as it relates to IT functions
Assist with the execution of key initiatives on digital roadmap, including upgrades and releases
Support and participate in testing efforts for upgrades and releases. Testing may include daily, weekly or monthly system upgrades and new feature testing
Act as a technical resource for business partners to ensure deliverables meet business and end-user requirements
Communicate to business and technical partners on incidents as they occur, especially when they impact system performance or availability
Interacts with 3rd party vendors or other internal solution owners that are a part of Client s digital ecosystem to deliver resolution of incidents in a timely manner
Works closely with other team members and cross functional IT team members to support digital channels and integration with other internal or external services
Work will vary from day-to-day activities to project related tasks
Mentors and helps to lead other junior team members
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES
At least 6+ years of experience in support of digital banking platforms
At least 5+ years of experience in a technical role
Ability to multi-task and meet designated deadlines
Strong organization skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.