Technical Manager- With ServiceNow and Workday experience- Long Term!

Technical Manager with ServiceNow and Workday

Long Term!

Job Duties

• By leveraging strong technical knowledge, the tech manager reviews, analyzes, and modifies designated systems including completing configuration, testing, and documentation
• Consults with clients to identify operational goals and needs then translates the client s needs into detail requirement specifications
• Documents the current state workflows
• Ensures client engagement expectations and deliverable deadlines are met
• Prepares and completes action plans, determines system improvements, resolves problems, and implements necessary changes as identified
• Investigates alternative solutions including feasibility using vendor analysis and vendor evaluations
• Identifies new opportunities for implementation, optimization, upgrades, and ongoing application support in conjunction with the business team
• Other duties as required

Qualifications

• Strong technical acumen with knowledge of and demonstrated technical abilities with end-user hardware and software and associated platforms (cloud, on prem), including Microsoft Office, Microsoft Windows, and development environments
• Minimum five (5) years of healthcare industry experience, with a vendor or consulting organization, or within a large provider-based delivery system, required
• Proven troubleshooting and diagnostic skills
• Exceptional interpersonal, organization, and customer service skills
• Experience with scripting languages (PowerShell, Perl, Python)
• Executive presence, with the ability to act as primary contact on assigned engagements
• Interpersonal able to establish and maintain effective, professional relationships with all levels of client staff including senior leadership, other employees, vendors etc.
• Excellent verbal and written communication skills
• Presentation able to communicate information professionally and formally to client through meetings and written presentations
• Leadership proven ability to proactively lead and develop team to reach project goals and objectives
• Independence proven ability to manage small to medium projects including development of scope, project plan and timeline, status reports, and other tools to ensure successful client engagements
• Strong analytical and advanced research skills related to industry trends, market competition and technology
• Ability to successfully multi-task while working independently or within a group environment
• Ability to work in a deadline-driven environment, and handle multiple projects simultaneously
• Ability to encourage a team environment on engagements, and contribute to the professional development of assigned personnel
• Ability to empower team members to explore their full potential

Responsibilities

• Technical Manager will provide clients healthcare consulting services by assessing the client s business needs, recommending and implementing operational solutions, and managing deliverables to timeline and budget
• Consults with clients to identify operational goals and needs then translates the client s needs into detail requirement specifications
• Documents the current state workflows
• Reviews, analyzes, and modifies designated systems including completing configuration, testing, and documentation
• Ensures client engagement expectations and deliverable deadlines are met
• Prepares and completes action plans, determines system improvements, resolves problems, and implements necessary changes as identified
• Investigates alternative solutions including feasibility using vendor analysis and vendor evaluations
• Identifies new opportunities for implementation, optimization, upgrades, and ongoing application support in conjunction with MAS Business Development
• Other duties as required
• Supervises the day-to-day workload on assigned engagements and reviews work product

Life at CitiusTech

We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset, centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.

Rated by our employees as the Great Place to Work for according to the Great Place to Work survey. We offer you a comprehensive set of benefits to ensure that you have a long and rewarding career with us.

Our EVP

Be You Be Awesome is our EVP and it reflects our continuing efforts to create CitiusTech as a great place to work where our employees can thrive, both personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.

Join CitiusTech. Be You. Be Awesome.

To learn more about CitiusTech, visit and follow us on

Thanks,

Sameer Deshpande

Manager- Talent Acquisition