Travel Field Engineer

Job ID: VA-765762

Hybrid/Local Travel Field Engineer (In Person IV/C2H) with Desktop Support, software/hardware/network/peripherals troubleshooting, DHCP/DNS/routers/firewall, CoreOne LIMS and ticketing/ITSM system experience

Location: Richmond VA(VDACS)
Duration: 12 Months
Duration expected: 1 year with option to hire after 1 year (see #13 below) IN PERSON IVS ONLY! If your candidate cannot commit to an IN PERSON IV pls do not submit them. If they agree then after being selected for an IV they request Virtual IV (indicating they are not available for IN PERSON), pls know they will be removed from consideration.
Position: 1(2)

Skills:
Advanced computer skills are required, particularly related to personal computer, PC peripherals and network technical support Required 2 Years
Expertise related to advanced network administration concepts (DHCP, DNS, routers, firewall, etc.) Desired 2 Years
Experience in troubleshooting computer software/hardware problems Required 2 Years
Advanced customer relations skills Required 2 Years
Good verbal and written communication skills Required 2 Years
Ability to control and manage several projects simultaneously Required 2 Years
Working knowledge of MS Word, MS Excel, and MS outlook Required 2 Years
Strong analytical and decision-making skills Required 4 Years

Description:
ABOUT THE ROLE
The Field Engineer position has the following requirements:
Support 4 regional labs and 10 regional offices
Provide PC, software installations, printer, peripherals, Logitech Teams collaborative meeting spaces, and wireless/wired networking support, applicant must have experience supporting workstations, peripherals, printers and basic networking. Engineer will not configure the routers, switches, and firewalls but should understand how to request changes from VITA and their management.
Experience working with a IT Service Management ticketing system for work prioritization and internal customer contacts.
Experience providing general end user PC support, training, and questions with a friendly and supportive demeanor
Contractor will assist with the modernization of the lab equipment environment to integrate with our CoreOne LIMS system
Travel 3-4 times a week including at least one day of overnight travel, during overnight stays the state travel policy will be followed.
Meals and incidentals will be reimbursed (contractor will submit receipts weekly into Vector); reimbursement will be according to the DOA State Travel Policy: CAPP Manual 20335 State Travel Regulations and per diem rates: Per diem rates | GSA. Manuel and regulations will be shared with the candidate if an offer is extended or free to look under the above on GSA website. VDACS will pay travel time and onsite time but not pay hotel/overnight time (meaning: they cannot bill for night time hours they stay over in hotel/when they are sleeping). Some locations like Wytheville, VA will require an overnight stay the day before working on the site. *This will be discussed in more detail if your candidate gets an Interview.
Position will be 40 hours a week but may have a flex schedule to avoid significant overtime for travel, overtime must be approved prior.
Position will be assigned a state vehicle with a gas card (*Valid drivers license, w/clean driving record is REQUIRED to be considered)
Contractor will have to have the vehicle maintained using the state fleet services process
Contracting company will have to cover workers comp the vehicle will be covered by state insurance
Contractor must present a professional appearance
This position may be replaced with an FTE in the ~July 2026 timeframe. This contractor is welcome to apply and be considered for that FTE position but will be required to go through the standard recruitment process with COV. No guarantee the contractor will be offered the FTE role.