Business Analyst

Overview

On Site
Depends on Experience
Contract - W2
Contract - 52 week(s)

Skills

Business Analyst

Job Details

Overview

This role supports the engineering operations team within Reliability platforms, focusing on enhancing messaging capabilities for internal and customer communications. The candidate will act as a liaison between business and technical teams to gather requirements, drive processes through the SDLC, and support the maturation of messaging solutions.

Key Responsibilities

  • Serve as a liaison between business units and IT to provide technical solutions that meet user needs.
  • Analyze business operations to identify opportunities for process automation and improvement.
  • Assist in business process redesign and documentation for new technology implementations.
  • Translate high-level business requirements into functional specifications for IT.
  • Facilitate communication and negotiate agreements between business and technical teams.
  • Support messaging platform enhancements, including content enrichment and timing optimization.
  • Work with stakeholders and technical teams in an Agile environment to gather requirements and drive projects through the SDLC.

Required Skills

  • Understanding of business requirements and technical specifications.
  • Experience working with stakeholders and technical teams in an Agile environment.
  • Familiarity with messaging technology and personalized customer communications.
  • Ability to gather requirements from business and drive them through the SDLC.
  • Strong communication skills to support internal messaging platform enhancements.
  • 1-3 years of relevant technical or business work experience.
  • 2+ years of experience working with business and technical teams.

Preferred Skills

  • Familiarity with messaging technology and enriching communications.
  • Experience with data-driven messaging platforms.
  • Knowledge of marketing or product communication processes.
  • Experience with REST API and data structures/frameworks is a plus.
  • Knowledge of Adobe and CPAS (Communication Platform as a Service) is a plus.
  • Understanding of technological trends related to customer communications.
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