Help Desk Technician

Hiring: IT Help Desk Technician

Ready to take your IT support career to the next level?

We are seeking a Help Desk Technician for our prestigious professional services client in Hackensack, NJ. This is a fantastic opportunity to join a stable and growing firm, providing high-touch, white-glove technical support in a collaborative environment.

This full-time, onsite role is perfect for a customer-focused problem-solver with a strong background in Windows 11 and Microsoft 365. Experience in a law firm or with iManage is a major plus.

Interested in learning more about this exciting opportunity?

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What You'll Do (Responsibilities):

• Provide white-glove technical support to end-users for all hardware (desktops, laptops, mobile devices), software, and network-related issues.
• Manage, troubleshoot, and support video conferencing sessions using Microsoft Teams and Zoom.
• Maintain an accurate inventory of all IT equipment, software licenses, and assets.
• Document all support activities, user requests, and resolutions meticulously in the firm's ticketing system.
• Adhere to established IT procedures and best practices, contributing to a secure and efficient technology environment.
• Work effectively both independently and as part of a collaborative team to tackle complex challenges.

Required Skills & Experience (Must-Haves):

Proven experience in a help desk, desktop support, or technical support role.

Proficiency with Microsoft Windows 11 and the Microsoft 365 suite (especially Outlook, Word, and Teams).

Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

Strong interpersonal skills and a patient, customer-centric approach to support.

Demonstrated ability to learn new technologies and tasks quickly in a fast-paced environment.

Ability and willingness to periodically travel to other firm offices as required.

Preferred Qualifications (Nice-to-Haves):

Experience with iManage document management systems is strongly preferred.

Prior experience working within a law firm or professional services environment (e.g., accounting, consulting).

An Associate's or Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent work experience.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.