Technical Documentation & Training Specialist

Title: Technical Documentation & Training Specialist

Location: Hybrid Columbia, MD

Company Background

APV is an innovative Woman-Owned Small Business (WOSB) providing services to Government customers at the federal and state levels in three key focus areas: High-End IT Consulting, Emerging Technology and Training Solutions, and Human Capital Services. Established in 2007, APV has completed over 70 prime contracts and currently oversees more than 25 task orders, consistently achieving high client satisfaction, CPARS ratings, and customer accolades. Our skilled and motivated workforce fuels our success, as evidenced by our impressive employee retention rate, which exceeds 90%. APV has a broad portfolio of contracts and Best-in-Class contract vehicles, including GSA MAS, OASIS Small Business, and 8(A) Pool 1, CIO-SP3 SB & 8(a) across all functional areas, HCaTS, and several other industry-specific BPA and IDIQs.

APV is a mature company dedicated to quality and exceptional delivery, ensuring it meets its clients missions. We understand personnel are an essential part of this. We hire the best and take care of our employees. We consistently maintain high employee satisfaction and have a retention rate that exceeds the industry average for our peer small businesses. We do this through our corporate practice that emphasizes employee satisfaction through the three C s Culture, Compensation, and Career Development.

Role:

We are seeking a highly skilled Technical Documentation & Training Specialist who will craft designer documentation, develop quick reference guides, produce and edit video tutorials, and design both in-person and online training experiences. This dynamic role requires proficiency with tools like Odyssey, Camtasia, and Adobe Captivate to deliver polished, learner-centric content.

Duties:

• Analyze existing business processes and content workflows to identify inefficiencies, gaps, and opportunities for improvement in the context of digital transformation and AI transformation.
• Collaborate with government stakeholders and cross-functional teams to gather, clarify, and validate requirements for process and CMS improvements.
• Apply plain language principles to web content, reports, policies, forms, instructions, and other public-facing documents.
• Develop clear, plain-language process documentation, including workflow diagrams, standard operating procedures (SOPs), and CMS user guides for both current-state and future-state operations.
• Maintain and update process and content documentation to ensure accuracy, consistency, and alignment with transformation goals and governance standards.
• Support the standardization of business processes and content management practices to improve efficiency, scalability, and readiness for AI-enabled systems.
• Assess the maturity of current processes and CMS usage, recommend strategies for enhancement, and measure the effectiveness of changes over time.
• Implement and document process-level controls to ensure accountability, compliance, and consistent execution across teams.
• Organize and track project tasks, deliverables, and timelines to ensure milestones are met during transformation initiatives.
• Facilitate communication between internal teams and stakeholders by scheduling meetings, capturing decisions, and ensuring alignment of goals and progress.

Education:

• Bachelor's degree in Technical Writing, Instructional Design, Communications, Education, or related field.

Experience Requirements:

Technical & Instructional Tools

• Proficiency with Camtasia, including screen capture, timeline editing, effects, and annotation features.
• Experience creating interactive learning experiences using Adobe Captivate.
• Familiarity with Odyssey dropping in as a learning platform or tool for training deployment.

Writing & Multimedia Communication

• Exceptional writing, editing, and instructional design capabilities especially in simplifying complex information for diverse audiences.
  
• Experience scripting and producing engaging video content tailored to instructional needs.
• Previous hands-on experience in a hybrid role combining technical writing, multimedia production, and training development.

Collaboration & Project Management

• Demonstrated ability to work alongside SMEs and cross-functional teams to gather content and feedback.

Skills and Knowledge:

• Strong skills in drafting designer-focused documentation and quick-reference materials.
• Strong organizational skills, with keen attention to detail and consistency across documentation and media deliverables.
• Familiarity with learning platforms or course management systems (like Odyssey), version control, and documentation standards.
• Creativity in leveraging multimedia to enhance learning outcomes and learner engagement.

About APV

APV is an Equal Employment Opportunity employer. All qualified applicants are considered without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Minorities/Females/Veterans/Disability candidates are encouraged to apply. Qualified military veterans are encouraged to apply.