Senior Salesforce System Analyst

Note: Need 10+ Years Candidate

Act as the liaison between Business and Developers and QA groups within the scrum team.

Ability to independently collaborate with other IT teams to understand current system states and Web Services that needs to be utilized for the user stories.

Understand the data elements on the web services to help map them to the business requirements.

Work closely with the Developers to create various screen mock ups and help them map data to screen.

Support BA, Dev and QA teams during the lifecycle of the project within the scrum team

Participate/ Support Agile process (feature and user story grooming sessions, user story sizing)

Ensure that Dev and QA thoroughly understand the business requirements.

Ensure that the test cases and test scripts are complete and cover all aspects of testing a story.

Extensive Experience to work with web services

Manage SFDC development cycle to ensure compliance with internal governance and standards

Develop functional specifications for system features and reports

Create standard profiles and roles and document processes for onboarding/deleting users

Monitor design and execution by 3rd party vendors to ensure compliance with internal architecture and governance

Perform root cause analysis and troubleshoot business systems, interfaces, configurations, etc., including testing and researching data integrity/accuracy

Need to assist with CRM troubleshooting and solution implementation. Experience in these aspects of SFDC is essential for this role.

Develop customized reports, dashboards, and processes within Salesforce platform to enhance visibility to pipelines, and forecasts,

Work with cross-functional teams to collect data and generate competitive strategies

Administer system and analyze database metrics to ensure project/product optimization

Perform configuration and customization of Salesforce platform (workflows, dashboards, custom objects, etc.)

Awareness on AppExchange solutions and add-ons to enhance CRM.

Working with SQL queries, and Service Cloud, Health Cloud products

Provide operational support to Front office and internal sales operations teams in Salesforce related issues

Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.