Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
75% Travel
Skills
CCVP
CCNP
Network
cisco
Job Details
Trident Consulting is seeking a " Network Voice Engineer " for one of our clients in " Plano, TX
Job Title: Network Voice Lead - Tier III Support Services Location: Plano, TX (5 days onsite with Rotational Shifts) Type : Full Time / Contract
Job Description:
Expert level hands-on experience with enterprise voice network infrastructure, including Cisco Unified Communication platforms, Call Manager, Unity, and Contact Center solutions.
Expert knowledge in voice protocols such as SIP, H.323, SCCP, MGoogle Cloud Platform, and troubleshooting related issues.
Hands-on experience with voice gateways, session border controllers, and integration with PSTN and SIP trunk providers.
Proficient in configuring and managing VoIP solutions and troubleshooting call quality issues, including jitter, latency, and packet loss.
Expert knowledge in voice network routing, dial plans, and number translations.
Experience with collaboration tools such as Cisco Webex, Microsoft Teams, and Zoom, including integration with voice systems.
Hands-on troubleshooting experience with voice hardware platforms and architectures, including Cisco Voice Gateways, IP Phones, and conferencing systems.
Proficient in managing voicemail systems and integration with email platforms (e.g., Unified Messaging).
Experience in monitoring and managing voice network performance using tools such as SolarWinds, Wireshark, or similar platforms.
Expert knowledge in QoS implementation and troubleshooting for voice traffic.
Experience working with Service Provider Teams for faults with SIP trunks, PRI circuits, and voice carrier issues.
Experience working with partner support teams, including the TAC support teams of principal vendors like Cisco, Avaya, etc.
Serve as a technical escalation point for L2 and L1-level NOC, such as Tier I and Tier II.
Handle high to critical incidents or customer requests and tasks related to voice network issues.
Execute medium to high complexity projects and changes in the voice network.
Act as technical reviewer and approver of NOC Tier II's voice-related projects and changes.
Develop Method of Procedure (MoP) for the NOC in executing changes or troubleshooting voice network issues.
Provide secondary on-call support for voice network incidents.
Good oral and written communication skills, ability to articulate voice network issues effectively.
Strong knowledge of voice network troubleshooting tools and monitoring platforms.
Maintain a high sense of urgency while staying calm under pressure.
Team-oriented, quick learner, and adaptable to changes.
Credentials and Experience:
Industry-standard certifications preferred (e.g., CCNP Collaboration, CCVP).
8-10 years' experience in Network Voice Operations teams.
Experience in leading a team of 8 to 10 members focused on voice network support.
About Trident
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.
Some of our recent awards include:
Trailblazer Women Award 2025 by Consulate General of India in San Francisco
Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
Received the TechServe Excellence award.
Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America
Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022
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