Network Voice Engineer

Trident Consulting is seeking a " Network Voice Engineer " for one of our clients in " Plano, TX
Job Title: Network Voice Lead - Tier III Support Services Location: Plano, TX (5 days onsite with Rotational Shifts) Type : Full Time / Contract
Job Description:

• Expert level hands-on experience with enterprise voice network infrastructure, including Cisco Unified Communication platforms, Call Manager, Unity, and Contact Center solutions.

• Expert knowledge in voice protocols such as SIP, H.323, SCCP, MGoogle Cloud Platform, and troubleshooting related issues.

• Hands-on experience with voice gateways, session border controllers, and integration with PSTN and SIP trunk providers.

• Proficient in configuring and managing VoIP solutions and troubleshooting call quality issues, including jitter, latency, and packet loss.

• Expert knowledge in voice network routing, dial plans, and number translations.

• Experience with collaboration tools such as Cisco Webex, Microsoft Teams, and Zoom, including integration with voice systems.

• Hands-on troubleshooting experience with voice hardware platforms and architectures, including Cisco Voice Gateways, IP Phones, and conferencing systems.

• Proficient in managing voicemail systems and integration with email platforms (e.g., Unified Messaging).

• Experience in monitoring and managing voice network performance using tools such as SolarWinds, Wireshark, or similar platforms.

• Expert knowledge in QoS implementation and troubleshooting for voice traffic.

• Experience working with Service Provider Teams for faults with SIP trunks, PRI circuits, and voice carrier issues.

• Experience working with partner support teams, including the TAC support teams of principal vendors like Cisco, Avaya, etc.

• Serve as a technical escalation point for L2 and L1-level NOC, such as Tier I and Tier II.

• Handle high to critical incidents or customer requests and tasks related to voice network issues.

• Execute medium to high complexity projects and changes in the voice network.

• Act as technical reviewer and approver of NOC Tier II's voice-related projects and changes.

• Develop Method of Procedure (MoP) for the NOC in executing changes or troubleshooting voice network issues.

• Provide secondary on-call support for voice network incidents.

• Good oral and written communication skills, ability to articulate voice network issues effectively.

• Strong knowledge of voice network troubleshooting tools and monitoring platforms.

• Maintain a high sense of urgency while staying calm under pressure.

• Team-oriented, quick learner, and adaptable to changes.

Credentials and Experience:

• Industry-standard certifications preferred (e.g., CCNP Collaboration, CCVP).

• 8-10 years' experience in Network Voice Operations teams.

• Experience in leading a team of 8 to 10 members focused on voice network support.

About Trident
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.
Some of our recent awards include:
Trailblazer Women Award 2025 by Consulate General of India in San Francisco
Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
Received the TechServe Excellence award.
Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America
Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022