Healthcare Work Systems Engineer/Human Factors Specialist

Overview

On Site
Full Time

Skills

Workday
Reporting
Systems Engineering
Research
Pivotal
Management
Collaboration
Industrial Engineering
Psychology
Health Care
Root Cause Analysis
FMEA
Workflow
Communication
Stakeholder Management
Microsoft Office
Human Factors And Ergonomics
Quality Improvement
Lean Six Sigma
Usability
Roadmaps

Job Details

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Job Title:
Healthcare Work Systems Engineer/Human Factors Specialist

Department:
James | Patient Care Resource Manager

Scope of Position

The Healthcare Work Systems Engineer/Human Factors Specialist at The Ohio State University Comprehensive Cancer Center - Arthur G. James Cancer Hospital and Richard J. Solove Research Institute (OSUCCC - James) plays a key role in advancing the organization's mission to deliver exceptional cancer care through the application of human-centered design, systems thinking, and human factors engineering.

As part of one of the nation's premier cancer programs-recognized as an NCI-designated Comprehensive Cancer Center since 1976 and consistently ranked among the top cancer hospitals by U.S. News & World Report-this position contributes to innovations that enhance patient safety, improve quality of care, and streamline healthcare delivery.

This specialist will support efforts across the 356-bed, 21-floor James Cancer Hospital by analyzing and optimizing complex healthcare systems. Responsibilities include designing and refining workflows, aligning organizational resources with strategic goals, and supporting multidisciplinary teams in identifying system-level improvements. The role demands a blend of expertise in systems engineering, human factors, and organizational research, and is pivotal in redefining how care teams collaborate to deliver coordinated, high-quality cancer care.

Position Summary

The Healthcare Work Systems Engineer/Human Factors Specialist will play a vital role in advancing patient safety, enhancing care quality, and optimizing hospital workflows by applying human-centered design and systems thinking principles. This role designs and helps to manage the overall structure of complex systems within the healthcare organization. The Healthcare Work Systems Engineer/Human Factors Specialist role is qualified to add value at every level of the organization, driving the alignment of goals and strategies with resources and infrastructure in patient care delivery settings. Part systems engineer, part healthcare human factors specialist, part organizational researcher, this role will work with multidisciplinary teams to reveal and redefine how critical roles, departments, and divisions interact and cooperate to synchronize workflows across the organization.

Minimum Qualifications
  • Master's degree in Human Factors, Industrial Engineering, Ergonomics, Psychology, or a related field.
  • Experience applying human factors methods in healthcare, patient safety, or quality improvement required. Experience in a hospital/healthcare system preferred.
  • Strong understanding of RCA, FMEA, and safety event analysis tools.
  • Strong data literacy.
  • Familiarity with hospital accreditation requirements, safety regulations, and clinical workflows.
  • Excellent communication and stakeholder management skills.
  • Proficiency in Microsoft Office software use.
  • Certification in human factors (e.g., CHFP, CPE) or quality improvement methodologies (e.g., Lean, Six Sigma).
  • Knowledge of EHR systems and clinical software usability.

Career Roadmap:

Function: Environmental Health and Safety

SubFunction: Hospital Safety - Environment of Care

Career Band: Individual Contributor - Specialized

Career Level: S4

Additional Information:

Location:
James Cancer Hospital (0375)

Position Type:
Regular

Scheduled Hours:
40

Shift:
First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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