Customer Support Analyst (Entry level)

This is a 100% onsite work position based in Bartow, FL . Apply only if you are willing to relocate.

Position: Customer Support Analyst (Entry level)

Education: High School diploma or equivalent OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses..

Technical certifications: from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience.

Required Experience:

1. Experience in the installation, maintenance, and technical support of workstation hardware.
2. Experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems
3. Work experience in the installation, maintenance and technical support of workstation hardware

Job Specific Knowledge, skills and abilities (KSA)

1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice

Responsibilities:

1. Concentration and desire to work in desktop support. 2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,
   printers, mobile devices.
2. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven
   troubleshooting procedures.
3. Assist in coordinating audio-visual setup and videoconference support.
4. Assist with annual inventory scanning and equipment surplus.
5. Install, configure, and update software.
6. Participate in team projects, meetings and assignments.
   8. Responsible for reading and following the Department s Procedures and Policies.
7. Responsible for understanding and enforcing the Department s Policies and Procedures.
   10. Responsible for documenting solutions to Technology issues.
8. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
9. Perform other related duties as assigned.
10. Ability to lift up to 50 lbs and stoop.
11. Ability to climb / climb a ladder, squat, push, crawl, and bend in all types of weather

No phone calls please. Apply only via e-mail. No visa sponsorship provided at this time.