AI/ML Solution Architect (Conversational AI)

Overview

Hybrid
$75 - $80
Full Time
50% Travel

Skills

Lex
Lambda
S3
API Gateway
DynamoDB
AWS
CI/CD
Docker
IAC
Google Dialogflow
Rasa
Azure Bot Framework
AI
NLP
NLU
GEN AI

Job Details

AI/ML Solution Architect (Conversational AI)

Location: Chicago

Hybrid-2 days/week at Willis

Exp: 14+yrs

Background: Modernizing tech stack within Contact Center implementing GEN AI into automations and workflows

Qualification Call Notes

Prefer if they have some Gen AI exposure and have done some previous implementation. Also having Python dev experience would be beneficial.

Job Description

Solution Architect

Conversational AI / NLP Implementation:

Hands-on experience with NLP/NLU tools (e.g., Amazon Lex, Google Dialogflow, Rasa, Azure Bot Framework)

Exposure to Retrieval-Augmented Generation (RAG) models for dynamic, context-aware responses

Designed and deployed chatbot solutions across web and mobile platforms

Cloud Architecture:

Strong preference for AWS expertise especially Lex, Lambda, S3, API Gateway, DynamoDB

Familiar with cloud-native services, including compute, storage, and networking architecture

Integration & DevOps:

Experience designing APIs and integrating chatbot applications with backend services

Familiarity with CI/CD pipelines, containerization (Docker), and infrastructure-as-code (e.g., Terraform, CloudFormation)

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