Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Please Note:Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to Warren, MI at the Warren Technical Center.
Relocation:This job may be eligible for relocation benefits.
General Purpose of position:Responsible for rapid problem solving, warranty part analysis and mitigation and data analysis specific to diesel engines and parts; developing and administering reliability and warranty action plans and reports for senior management, engineers, and dealer maintenance/service specialists. Lead improvement of GM warranty evaluation ratings.
What You Will Do (Responsibilities):- Reduce warranty cost expenditures and customer impact related to a medium duty diesel engine program.
- Conduct technical root cause analysis of failed engines and failed engine components.
- Publish warranty investigation reports based on failed part analysis, dealership visits, phone contacts and returned parts
- Maintain log of returned parts including key claim information, status and tracking details
- Communicate investigation reports to appropriate teams and collaborate to identify, develop and implement solutions
- Develop test methodologies and apparatus to conduct physical testing of warranty return parts
- Develop expertise in hands on repair methodology for various engine component failures.
- Monitors field (engineering, manufacturing, dealerships) for the effectiveness of countermeasure
- Identify improvements to service procedures as opportunities present themselves.
- Performs miscellaneous jobs as related to assigned duties
- Reports to Manager, Reliability Engineering
Your Skills & Abilities (Required Qualifications)- Bachelor Degree in Mechanical/Electrical/Automotive Engineering or equivalent experience
- 6 years experience in engine or vehicle assembly line
- Experience in Diesel Engines
- Must have ability to bend, crawl, stand, stoop and kneel in order to repair vehicles, and lift approximately 50 lbs.
- Ability to travel 40% of the time or higher based on business needs domestically and/or internationally
- Proficient PC skills in Windows application including Excel, Word, Access and PowerPoint and MS Power App.
- Excellent written and verbal communication skills for effective report writing and delivery
- Manufacturing warranty experience
- Proficient in conducting engine failure and failed component analysis
- Skilled in basic metrology and foundational knowledge of engine and vehicle design, production and operations
- Proficient in technical communications and skilled in maintaining bilateral communications with issue owners.
- Possesses high level of professionalism and integrity with a strong work ethic
- Ability to see opportunities and be a self-starter with intrinsic focus on securing high value results for the organization without need for constant micromanagement.
- Thorough understanding of manufacturing, QOS reliability process and requirements
What Will Give You a Competitive Edge (Preferred Qualifications)- Experience running VSPY
- INCA experience
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Please Note:Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to Warren, MI at the Warren Technical Center.
Relocation:This job may be eligible for relocation benefits.
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