Dynamics Admin/Dev Tech Specialist Senior

Position Title & Code: Dynamics Admin/Dev Tech Specialist Senior

Location: Washington, DC

Project End Date: 09/30/2026 (With Possible extension to next fiscal year)

The specific responsibilities include:

• Provide Dynamics backend support involving XRM Toolbox/Plugins , Advanced XML Queries and Dataverse custom entities to manage data fix, hotfix, patch updates, and scheduled monthly product enhancements

• Leverage Power Platform components including power automate, copilot studio and power apps/pages features to process backlog requests and tier 4 support requests

• Manage AzureDevOps (ADO) deployment pipeline with integrated code repository for various environments supporting Dev, QA, Training, PreProd and Prod

• Serve as hands-on Dev lead overseeing technical development and configuration management, including Sprint ceremonies

• Review, design, and implement Azure DevOps (ADO) R2 Feedback work items and R2 User Stories Backlog for Product Owners

• Configure/Develop No-Code/low-code power App pages to address major pain points for R2 Program Staff members based on prioritized user stories in ADO.

• Coordinate with the STAAND team to facilitate code release and deployment.

• Review R2 Feedback from POs and recommend design options.

• Conduct targeted Solution Modeling/Design sessions with POs/SMEs

• Develop technical/design specs for the Development team.

• Demo final changes/business flow to the POs/SMEs

• Provide recommendations on process reengineering.

• Coordinate design with Technical Leadership

• Manage CRM Security, configuration, APIs, PowerApps Portal and platform release updates.

• Configure CRM Dashboards, view and manage enhancements.

• Coordinate with MS Premier Support for troubleshooting issues and work on escalation/resolution

• Update ADO work items, queries, and dashboard to manage and track workstream activities

• Support release cycle, maintain STAAND R2 Code base, code merge, and automated code quality check.

• Advisory support to Product Owners (POs)

• Provide guidance to POs to understand workflows.

• Showcase configuration options to improve experience or address pain points

• Walkthrough Dynamics screens and workflow to deep dive into specific areas

• Guidance to Quality Assurance (QA), Reports, and Training Team

• Create tip sheets to support QA and training activities

• Provide targeted walkthrough of scenarios for QA and training team

• Provide clarification and answer technical questions from the QA and training team.

• Weekly Status Updates/Project Meeting Participation

• Provide Weekly Status Updates on tasks completed and pending work items.

• Participate in scheduled Project Meetings