Overview
On Site
USD 40,000.00 - 45,000.00 per year
Full Time
Skills
Technical Support
Customer service
Microsoft technologies
Active Directory
Computer hardware
Configuration Management
Microsoft Office
Professional development
Problem solving
Customer support
Online training
Communication
Database
Management
Microsoft Azure
Training
Collaboration
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
We are offering an exciting opportunity for a Technical Support Specialist I in Cleveland, Ohio. This role involves providing technical assistance and support to our customers, addressing basic technical issues, and escalating more complex problems as needed. The job function requires excellent communication skills, patience, and a strong ability to troubleshoot and resolve technical issues efficiently.
Responsibilities:
Provide frontline technical support to our customers, addressing and resolving basic technical issues.
Escalate more complex problems to the appropriate team or individual.
Maintain a high level of customer service, ensuring all customer queries are addressed in a timely and efficient manner.
Utilize various database and Microsoft tools to troubleshoot and resolve technical issues.
Work with Active Directory, computer hardware, and configuration management tools to support customer needs.
Provide deskside support and manage desktop hardware issues.
Utilize MS Office 365 and Azure Active Directory to support customer needs and resolve issues.
Maintain a high level of knowledge in all relevant technical areas.
Continuously improve technical skills through ongoing training and professional development.
Requirements
Familiarity with Microsoft Suite, including MS Office 365
Experience with Active Directory and Azure Active Directory
Strong knowledge of computer hardware and configuration management
Proven skills in deskside support and desktop hardware
Excellent problem-solving abilities
Ability to provide technical support and resolve issues efficiently
Strong communication skills, both verbal and written
Ability to work in a team and collaborate with other IT professionals
Proactive in maintaining and updating technical knowledge and skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an exciting opportunity for a Technical Support Specialist I in Cleveland, Ohio. This role involves providing technical assistance and support to our customers, addressing basic technical issues, and escalating more complex problems as needed. The job function requires excellent communication skills, patience, and a strong ability to troubleshoot and resolve technical issues efficiently.
Responsibilities:
Provide frontline technical support to our customers, addressing and resolving basic technical issues.
Escalate more complex problems to the appropriate team or individual.
Maintain a high level of customer service, ensuring all customer queries are addressed in a timely and efficient manner.
Utilize various database and Microsoft tools to troubleshoot and resolve technical issues.
Work with Active Directory, computer hardware, and configuration management tools to support customer needs.
Provide deskside support and manage desktop hardware issues.
Utilize MS Office 365 and Azure Active Directory to support customer needs and resolve issues.
Maintain a high level of knowledge in all relevant technical areas.
Continuously improve technical skills through ongoing training and professional development.
Requirements
Familiarity with Microsoft Suite, including MS Office 365
Experience with Active Directory and Azure Active Directory
Strong knowledge of computer hardware and configuration management
Proven skills in deskside support and desktop hardware
Excellent problem-solving abilities
Ability to provide technical support and resolve issues efficiently
Strong communication skills, both verbal and written
Ability to work in a team and collaborate with other IT professionals
Proactive in maintaining and updating technical knowledge and skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.