Overview
On Site
$$25 / hr
Contract - W2
Contract - 1 day((s))
Skills
Field Support Technician
Job Details
Job Description:
Responsibilities:
Responsibilities:
- Provide in-person, on-site support for completion of a repair.
- Follow the protocol for entering the applicable site for support, which may include providing credentials, including the Incident number and authorizations.
- Repair/replace faulty Devices.
- Replace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replaced.
- Replace defective parts according to the applicable OEM's recommendations.
- Reload or update the appropriate Devices software, such as Operating System (OS) and configurations, as necessary to make Devices available for remote configuration.
- Label any device according to requirements regarding information to be captured on the label.
- Affix a Device tag to the replaced Devices when provided to the Service Provider's engineer by.
- Support documentation and documented repair closure activities as defined in the Process and Procedures Manual.
- After completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as candidate found it.
- After the completion of the repair/replacement and testing, candidate shall complete the return merchandise authorization ("RMA") process, including returning the defective item of Devices to the OEM or other vendor as applicable.
- On-call Support and Overtime support.
- Provide on-call support as per Client Leaders in adhering to Client Policy and Procedures.
- Perform Overtime support only with Pre Approval by candidate Manager.
- Team Coordination and Collaboration as Backup Technician.
- Act as a backup technician to other Tech I/Tech II in candidate area/region and follow the direction of the Client Leader.
- Refer to the attached documents below to understand the Client's deliverables and SLAs for Field Support Services, candidate are responsible for delivering them under the supervision of one plus Client Leaders.
- Perform any additional tasks assigned by the Client.
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