Help Desk Analyst III

Description

Robert half is seeking a Desktop Support/Service Desk Technician III to join their lean and dynamic IT team. This is a hybrid role requiring both strong technical skills and a proactive, service-oriented mindset. The right candidate will thrive in a fast-paced environment where they will wear multiple hats-from handling end-user support to engaging in systems administration and AV troubleshooting.

Begin taking ownership of key support functions such as:

• 5+ years of experience in desktop support, service desk, or endpoint management
• Strong hands-on experience with:
• Windows OS (99% Windows environment)
• Active Directory & Azure AD
• MDM tools (e.g., JAMF, Intune, AirWatch)
• Zoom Rooms and AV systems
• VOIP systems (e.g., Cisco, Avaya)
• Windows patching and security updates
• Enterprise printing and firewall support
• Zoom Room & AV Support
• VOIP System Troubleshooting
• MDM for iOS and Mac Devices
• Windows Patch Management
• Enterprise Printing Support
• Firewall Setup & Network Troubleshooting
• General IT Support & Account Provisioning
• Comfortable working both independently and collaboratively in a small team environment
• Proactive, dependable, and capable of owning and driving IT projects
• Excellent interpersonal and communication skills; able to work cross-departmentally

Requirements

• Act as a senior point of escalation for service desk tickets across hardware, software, and networking issues
• Support 500+ end users across multiple sites using tools like Active Directory, Azure AD, and MDM platforms
• Troubleshoot and maintain Zoom Room setups, video conferencing equipment, and VOIP systems
• Manage and deploy security patches across a Windows-heavy environment
• Support mobile device management (iOS/iPadOS), printers, and endpoint firewalls
• Collaborate closely with cross-functional teams to address IT needs and implement improvements
• Participate in an on-call rotation (minimal volume; 1-2 calls per week) and provide weekend coverage on a rotational basis (9 AM-5 PM)
• Travel occasionally to company sites (travel reimbursed)

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.