Systems Administrator Power Platform & SharePoint

Scope of Services:

The Systems Administrator will assist the Strategic Architecture Services Team with the following responsibilities:

• Monitor, troubleshoot, and maintain Microsoft Power Platform and SharePoint servers/sites (Online and On-Premises).

• Provide daily operations support, maintenance, and administration of SharePoint and Power Platform environments.

• Manage projects, systems, and issues of medium to high complexity.

• Interface with OIT teams and business users to support Power Platform development projects and SharePoint site management.

• Provide technical consultation, support, and issue resolution to department staff and stakeholders.

• Education Requirements:

  • Bachelor s degree in Computer Science, Information Systems, or related field

  • Equivalent work experience may be considered in lieu of a degree

  • Experience Requirements:

    • Knowledge of SharePoint Online and On-Premises administration:

      • Site management

      • Permissions and content management

    • Power Platform application support experience:

      • Power Apps

      • Power Automate

      • Power BI

    • Familiarity with Microsoft 365 ecosystem:

      • Office 365

      • OneDrive

      • Teams

    • Experience troubleshooting and resolving system, application, and integration issues

    • Knowledge of governance and compliance best practices in Power Platform and SharePoint

    • Experience with network concepts and web-based application troubleshooting

    • Ability to create and maintain:

      • User guides

      • Technical documentation

      • Knowledge base articles

    • Experience using IT Service Management platforms (e.g., ServiceNow) for incident management

    • Knowledge of IIS (Internet Information Services) Administration (preferred)

    • Primary Job Duties / Tasks:

      • Manage and troubleshoot Power Platform and SharePoint (Online/On-Premises) to ensure security, availability, and performance

      • Analyze workflow, access, and security requirements to establish system specifications

      • Upgrade and enhance SharePoint systems in coordination with vendors

      • Provide user support and resolve issues related to:

        • Functionality

        • Permissions

        • Access control

      • Assist users with developing simple Power Apps, automated workflows, and Power BI dashboards

      • Perform regular SharePoint site audits and performance monitoring

      • Generate usage reports and incident resolution summaries

      • Collaborate with end-users to recommend solutions and improvements for Power Platform and SharePoint

      • Maintain documentation including:

        • Design documents

        • Best practices

        • User guides

        • Troubleshooting guides

      • Conduct training sessions and create knowledge base content

      • Coordinate with other business offices for system integration

      • Keep current on new technologies by attending training and industry events

      • Maintain confidentiality of sensitive information

      • Support additional IT staff, including developers

      • Perform other duties as assigned