Overview
Hybrid
$100,000 - $120,000
Full Time
Skills
Adobe
DMS
Network
Product Support
Production Support
RightFax
Root Cause Analysis
Sitecore
Standard Operating Procedure
Web Services
AEM
Job Details
Role: Production Support Lead
Location: Plano, TX (Onsite)
FULLTIME with Hexaware
Production support: DMS Support Engineer
Key Skills looking for : Adobe , Sitecore , RightFax, DMS, DMS Web Services, DocuSign, Enterprise Docu Lake
Troubleshoot complex application and environment issues
Monitor Alerts , batch jobs, data loads, and integrations
Maintain automation, standard operating procedures, and change logs
Coordinate with infrastructure, network, and development teams to resolve incidents
Assist with the configuration and operational deployment
Development of solutions to connect customer systems and extract and transform data
Validate and test configurations against business requirements
Effectively investigate issues/incidents and communicate findings in a root cause analysis
Support and document scheduled production processes
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