IT Support Specialist - Level 2 (Portland, OR)

  • Portland, OR
  • Posted 1 day ago | Updated 1 hour ago

Overview

On Site
$35 - $45 per hour
Contract - W2
Contract - 6+ Month(s)

Skills

IT Support Specialist - Level 2 (Portland
OR)

Job Details



IT Support Specialist - Level 2


< style="margin: 4.0pt 0.0in 2.0pt 0.0in;">Position Summary:</>

The IT Support Specialist - Level 2 is responsible for providing advanced technical support to end-users across hardware, software, networking, and system issues. This role handles escalated support tickets and contributes to maintaining and improving IT systems. The Level 2 Specialist serves as a key escalation point between Level 1 support and senior technical staff or system administrators.
Key Responsibilities:



  • Provide second-level technical support for hardware, software, and networking issues.

  • Troubleshoot and resolve complex issues related to operating systems, application software, and network connectivity.

  • Assist in maintaining IT documentation, including troubleshooting procedures, installation instructions, and user guides.

  • Collaborate with IT team members to improve processes and enhance overall service quality.

  • Assist with network troubleshooting, VPN support, and Wi-Fi connectivity issues.

  • Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications.

  • Document resolutions and contribute to the internal knowledge base.

  • Provide guidance and mentorship Level 1 and Help Desk teams.

  • Stay updated with emerging technologies and advancements in IT support.



Qualifications:



  • Education: Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.

  • Experience: Minimum of 3 years of experience in IT support or a related technical role.

  • Skills:

    • Strong knowledge of Microsoft 365 Suite and Azure Services.

    • Proficiency in Entra administration and troubleshooting.

    • Experience with AWS cloud services, Identity Management, and Firewalls.

    • Knowledge in network infrastructure (HP/Aruba, Cisco, SonicWall, Unifi).

    • Excellent problem-solving and communication skills.

    • Ability to work independently and in a team-oriented environment.






Preferred Qualifications:



  • IT certifications (e.g., CompTIA Security+ and Network+, Firewall Certifications, Microsoft certified, CCNA, AWS Certified, SonicWALL Network Security Administrator, Jamf).

  • Proficient with remote support tools and systems.





About Korn Ferry


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