Systems Operations Specialist

Overview

Remote
Hybrid
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Excellent Communication Skills
Problem-Solving
Operations
Best Practices
Governance
Sales Operations
optimization
System Administration
Microsoft Dynamics
Salesforce
CRM
Systems Administration
Audit
Detail-Oriented
Team Management
Auditing
Business Development
Credit Issues
Technology Management
Prospecting
Sales Organizations

Job Details

Systems Operations Specialist

Location: 100% remote

Overview

The Systems Operations Specialist Outreach is responsible for ensuring the governance, efficiency, and optimization of Outreach processes across global Business Development Representative (BDR) teams. This role plays a critical part in supporting day-to-day operations, maintaining system hygiene, and proactively troubleshooting issues, while driving continuous improvements aligned with organizational goals. The ideal candidate will combine strong technical expertise in Outreach with a detail-oriented, problem-solving mindset to ensure smooth adoption, compliance, and performance across teams worldwide.

Key Responsibilities

  • Run-the-Business (RTB) Operations
    • Maintain and oversee Outreach workflows to ensure consistent, reliable performance across global teams.
    • Monitor system usage and proactively address performance gaps or operational risks.
  • User Administration & Team Management
    • Provision new user seats and manage onboarding activities.
    • Oversee seat allocations, license management, and updates to team structures as business needs evolve.
  • Troubleshooting & Optimization
    • Investigate and resolve Outreach-related issues and system errors.
    • Partner with stakeholders to identify opportunities for process enhancements, leveraging new features and releases to improve efficiency.
  • Sequence Auditing & Hygiene
    • Conduct regular global audits of sequences, collections, teams, and rulesets.
    • Ensure compliance, accuracy, and consistency in prospecting operations.
    • Establish governance practices to enforce hygiene standards.
  • Cross-Functional Support & Enablement
    • Collaborate with global sales operations, enablement, and IT stakeholders to align Outreach processes with organizational goals.
    • Provide guidance and best practices to ensure system adoption and productivity.

Skills & Qualifications

  • Strong understanding of Outreach functionality, configurations, and best practices.
  • 2 4 years of experience in system administration, operations, or sales technology management (Outreach or similar platforms preferred).
  • Proven ability to manage system workflows, troubleshoot issues, and implement scalable processes.
  • Analytical mindset with strong problem-solving skills and high attention to detail.
  • Excellent communication skills and ability to work cross-functionally with global teams.
  • Comfortable managing multiple priorities in a fast-paced environment.

Preferred Qualifications (Nice to Have)

  • Experience supporting BDR/SDR or sales organizations.
  • Familiarity with CRM systems (e.g., Microsoft Dynamics, Salesforce).
  • Knowledge of sales operations, enablement, or revenue technology ecosystems.
  • Prior experience with global system governance and compliance processes.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.