SNOW Tech Lead Engineer

Technical Skills:

·         ServiceNow – 7 to 10 yrs.

·         ServiceNow Business Analysis – 7 to 10 yrs.

·         ServiceNow IT Service Management – 7 to 10 yrs.

·         ServiceNow Configuration Management Database (CMDB) – 7 to 10 yrs.

·         ServiceNow Customer Service Management (CSM) – 7 to 10 yrs.

Role Description: 

As a ServiceNow Technical Lead (Systems Engineer), you will play a pivotal role in shaping the technical direction and governance of ServiceNow implementations within the organization. Your primary responsibility will be to provide systems engineering guidance to scrum teams, ensuring that technical designs and solutions align with established governance models and best practices. You will collaborate closely with Strategic Committee leaders, led by the lead Technical Architect, to develop governance documents, procedures, and frameworks that guide ServiceNow systems engineering and design. Additionally, you will assist scrum teams in designing applications, translating business requirements into technical specifications, and creating solution blueprints that align with the ServiceNow product ecosystem. Your role will also involve teaching and mentoring lead developers and developers on system design techniques, fostering a culture of technical excellence.

To excel in this role, you should have a deep understanding of the ServiceNow product suite, including ITSM, CSM, FSM, SPM, HRSD, and SecOps, as well as emerging ServiceNow products and capabilities. You will need to be proficient in systems thinking, workflow design, and business process management, with the ability to map current and future state processes effectively. Experience in creating technical designs, solution blueprints, and architecture documentation is essential, as is the ability to evaluate whether a solution should leverage existing ServiceNow products or require custom development. You will also work on integrating ServiceNow with external systems, designing overarching architectures that ensure seamless interoperability. Familiarity with ITIL frameworks and methodologies will be critical in aligning technical solutions with business objectives.

In this role, you will act as a tactical committee member for the Technical Governance unit, providing oversight and guidance to ensure adherence to defined methodologies and procedures. You will collaborate with functional leads to gather initial requirements for new projects, scope demands, and recommend best practices for ServiceNow custom development. Your ability to think holistically and strategically will be key in maintaining a product and application roadmap that aligns with organizational goals. Success in this position will require strong leadership skills, comfort in working with clients, and the ability to govern and guide teams effectively. Your expertise in ServiceNow’s shared data model and product landscape will enable you to make informed decisions that drive innovation and efficiency across the organization.

Responsibilities:

·         Provide governance to scrum teams focusing on systems engineering guidance.

·         Work with Strategic Committee leaders to develop governance documents and procedures.

·         Help scrum teams solution the design of their applications.

·         Teach and train lead developers and developers on system design techniques.

·         Assist in gathering initial requirements for new efforts.

·         Recommend new best practices and governance models.

·         Work with external applications to design overarching systems.

·         Create and maintain product and application road map.

·         Serve as a senior functional resource, responsible for finalizing design documentation, executing complex test scripts, consolidation of deliverable material, management of function defects, and overall System Development Life Cycle (SDLC) activities.

Education Level: Bachelor’s Degree