Helpdesk Support Specialist

Job Title: IT Helpdesk

Location: San Jose, CA

Contract

Responsibilities:

• Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.


• Operating, troubleshooting, and resolving issues with the Windows 10/11 operating system.


• Coordinates across multiple departments/vendors to provide support.


• Interacts with the customer when responding to technical questions or requests for information.


• Maintains regular attendance.


• Support and maintain Teams and Zoom video conferencing platforms running on Polycom hardware.


• Create technical documentation and knowledge base articles.


• Contributing to IT-related projects as required, supporting the broader objectives of the organization.

Qualifications:

• Solid experience on the helpdesk or desktop support role.


• Experience working with Microsoft 365, and AD.


• Working knowledge of Window 10 operating system, imaging & deployment.


• Working knowledge of video conferencing technology (Teams, Zoom) to provide support in conference rooms.


• Expert knowledge and troubleshooting related to Win 10/11 OS.


• Ticketing system: ServiceNow or other similar ticketing tool preferred.


• Strong knowledge of helpdesk and IT Service Management operational best practices, including knowledge documentation, incident escalations, change management, and effective communications.


• Ability to manage and prioritize tasks in a fast-paced environment.


• Ability to work independently and be a "self-starter."


• Strong communication skills and the ability to work with multiple groups.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.