Data Center Technician

Key Responsibilities:

• Server Troubleshooting:
  • Respond promptly to server outages and issues within the data center.
  • Perform diagnostics on down servers, identify root causes, and work quickly to restore functionality.
  • Utilize remote management tools and hardware diagnostic systems to troubleshoot hardware failures.
• Vendor Support Case Management:
  • Open and manage support cases with vendors for systems under warranty.
  • Coordinate with vendors for timely resolution, track case progress, and follow up to ensure issues are resolved efficiently.
  • Maintain a knowledge base of vendor-specific troubleshooting procedures and warranty policies.
• Hardware Repair and Replacement:
  • Perform hardware replacements and repairs as needed, including but not limited to server components, CPUs, hard drives, memory modules, and power supplies.
  • Work with vendors to ensure replacement parts are received and installed correctly.
• Documentation and Reporting:
  • Accurately document troubleshooting steps, resolutions, and vendor case details in ticketing systems.
  • Generate reports on system outages, hardware replacements, and overall performance trends.
• Collaboration and Escalation:
  • Work closely with internal IT teams to escalate unresolved issues or complex technical problems.
  • Collaborate with other technicians and engineers to maintain high system availability and performance.

Qualifications:

• Technical Skills:
  • Strong knowledge of server hardware and components, including troubleshooting techniques for processors, memory, storage, and networking.
  • Proficiency of Linux OS command-line
  • Experience with data center management and remote server monitoring tools.
  • Familiarity with system diagnostics and management software (e.g., Dell OpenManage, HP iLO, Lenovo XClarity).
  • Hands-on experience in hardware repair and part replacement in enterprise server environments.
• Experience:
  • 2+ years of experience in a data center, server support, or IT infrastructure role.
  • Prior experience managing vendor support cases and working with hardware vendors.
• Communication Skills:
  • Strong written and verbal communication skills.
  • Ability to effectively communicate technical issues to non-technical stakeholders and vendors.
• Problem Solving:
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team to resolve issues quickly.

Physical Requirements:

• Ability to lift and move heavy equipment (up to 50 lbs).
• Ability to work in a data center environment with fluctuating temperatures and noise levels.