Tier 1 HR Technology Application Support

Software Guidance & Assistance, Inc., (SGA), is searching for a Tier 1 HR Technology Application Support Analyst for a CONTRACT assignment with one of our premier Financial Services clients in Chicago, IL. Onsite schedule

Responsibilities :

• Support the users of the SAP SuccessFactors system by monitoring the case management tool (jira) and answering calls related to system and data issues
• Liaising with HR and the business to resolve data issues.
• Data loads, audits and data corrections where required
• Monitor and manage the central organisational structure within SuccessFactors, in relation to Departments, Division and Business Units
• Monitoring and fixing issues in relation to the integrations with payroll
• Developing and maintaining documentation on product features, user guides and training materials for end users
• Provide SuccessFactors training and regular 'Office Hour' calls for users in the central HR Service Centre and local Office Managers
• Operational system support for annual processes managed within SuccessFactors, such as Performance, Talent and Compensation.
• Support user acceptance testing, validate product features and ensuring that the solutions meet business requirements.

Required Skills :

• Experience of supporting HRIS systems, preferably SuccessFactors Employee Central module
• Experience of testing or data input into an HR system
• Familiarity with HR data and processes
• Worked in an HR department for at least 2 years
• A good attention to detail and methodical in their approach
• Self-motivated and able to work under limited supervision
• Ability to maintain confidentiality and exercise a high level of discretion.
• Proficiency in MS Excel to the level of data cleansing analysis, formatting, vlookups and pivot tables
• Good analysis skills

Preferred Skills :

• Familiarity of other SuccessFactors modules such as Recruitment and Performance & Goals.
• Familiar of payroll processing
• Experience with process optimization or continuous improvement is a plus
• Basic understanding of different integration methods and tools
• A passion for automation and AI

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.