Program Manager Java

Program Manager Java

Remote Role

12+ Months Contract

Exp Level- 15+Years

Mandatory skills: Program Manager, React JS, Azure, Dynatrace, Splunk, Java, spring boot, Spring Batch, Splunk, Dynatrace, Production Support, Incident Management, Version Control/Git

Program Manager Java, Spring Boot, Spring Batch for operational role (production support)

Required Experience:

• Experience: 10+ years of experience in web development and production support, with a strong focus on Java, spring boot, Spring Batch, splunk, Dynatrace - It's an operational role (production support).
• Needs to be extremely good in troubleshooting, problem solving, monitoring.
• Experience with monitoring tools, incident management systems, and version control systems (e.g., Git).
• Problem-Solving: Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication: Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams and offshore partners.
• Operational role (production support). Should be good in troubleshooting, problem solving, monitoring. Knowledge of Splunk, Dynatrace is preferred.
• Good to have Azure platform and services

Role and Responsibilities:

• Production Support: Provide ongoing support for web applications, ensuring their availability, reliability, and performance in a production environment.
• Incident Management: Quickly identify, diagnose, and resolve production issues, minimizing downtime and ensuring timely communication with stakeholders.
• Root Cause Analysis: Conduct thorough root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences.
• Monitoring and Alerts: Set up and maintain monitoring tools and alerts to proactively identify potential issues before they impact users.
• Collaboration: Work closely with development, QA, and operations teams to ensure smooth deployment and operation of applications.
• Offshore Coordination: Coordinate with offshore teams to ensure seamless integration and support across different time zones.
• Guiding the offshore team if there are any technical challenges
• Documentation: Maintain comprehensive documentation of support processes, incident resolutions, and system configurations.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of production support.