L1 Application Support Engineer Manufacturing & Supply Chain

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)+

Skills

ServiceNow
Jira
Zendesk

Job Details

Contact Details:
1.Sandeep Bisane
Email:
Cell:
Job Title: L1 Application Support Engineer Manufacturing & Supply Chain
Location: Atlanta,GA (Onsite)
Duration: 12 Months+
Years of Experience: 1+ Yrs.
Required Hours/Week: 40hrs./Week

Job Description:

  • The end-client is seeking a highly motivated and customer-focused L1 Support Engineer to provide first-line support for our software platform for manufacturing processes / Supply chain workflows.
  • In this role, you will be the first point of contact for their clients, providing crucial front-line support for our software solution.
  • You will be responsible for resolving basic technical issues, answering product-related questions, and ensuring a positive and efficient experience for our users.
  • Your ability to communicate clearly and manage issues effectively will be key to maintaining high customer satisfaction.
  • You will act as the first point of contact during and post go-live, helping resolve user queries, perform basic issue triaging, and escalate technical issues when needed.

Skills:

  • Technical Support Ticket handling (Jira, Zendesk, ServiceNow), Basic troubleshooting, Incident logging & tracking
  • Customer Communication Clear verbal & written communication, empathy, expectation setting
  • Domain Knowledge Basic understanding of ERP/WMS/MES platforms, manufacturing or supply chain workflows
  • Problem-Solving Issue triaging, analytical thinking, escalation processes
  • Collaboration Working with L2/L3 support teams, documenting cases, shift readiness
  • Tools & Platforms Ticketing systems, enterprise software navigation, basic configuration guidance

Work Experience:

Required skills and qualifications:

  • Proven experience in customer service or technical support role (1-2 years preferred).
  • Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
  • Strong problem-solving and analytical skills with a proactive approach.
  • Excellent verbal and written communication skills.
  • Basic understanding of software systems, enterprise platforms (ERP, WMS, MES).
  • Ability to work effectively under pressure and manage multiple tasks simultaneously.
  • Basic understanding of manufacturing processes (e.g., production planning, inventory, resource management) is a plus.
  • Willingness to work in shifts
  • Experience in manufacturing, logistics, or supply chain domains is a plus

Education:

  • Bachelor's degree in Computer Science, Information Systems, or related technical discipline.
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