Sr Avaya Support Engineer

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2

Skills

SANS
Oracle Linux
SBC
Provisioning
Web Portals
Interactive Voice Response
Management
Collaboration
High Availability
Documentation
VoIP
SIP
Unified Communications
Analytical Skill
Communication
FOCUS
Professional Services
Genetics
Law

Job Details

Title: Avaya Support Engineer
Location: 100% Remote
Duration: 3-6 month contract
Work Requirements: s, Holders or Authorized to Work in the US.

This is a 3-6 month contract position with a strong potential for conversion.

Top skills requested (must have 5):

  1. SBC
  2. System Manager
  3. Session Manager
  4. Communications Manager
  5. AADS
  6. EFGW
  7. CMS
  8. Experience Portal
  9. Endpoints i.e. B199, Viper phones, B189, Workplace client

Job Description:
We are seeking a skilled Avaya Voice Engineer to support and optimize our enterprise voice infrastructure. This role requires hands-on experience with Avaya communication systems and a strong understanding of VoIP architecture. The ideal candidate will have expertise across multiple Avaya platforms and tools and be capable of configuring, troubleshooting, and maintaining complex voice environments.

Responsibilities:

  • Design, implement, and support Avaya voice solutions in enterprise environments.
  • Administer and troubleshoot Avaya Session Border Controller (SBC) for secure SIP connectivity.
  • Manage Avaya Aura Device Services (AADS) for endpoint provisioning and client enablement.
  • Configure and support Enterprise Feature Gateway (EFGW) for advanced call features.
  • Maintain and generate reports using Avaya Call Management System (CMS).
  • Support and optimize Avaya Experience Portal for IVR and self-service applications.
  • Deploy, manage, and troubleshoot various endpoints including Avaya B199, B189, Vantage/Viper phones, and the Workplace client.
  • Collaborate with cross-functional teams to ensure high availability and performance of voice services.
  • Provide documentation and technical guidance for operational and support teams.

Requirements:

  • 5+ years of experience with Avaya voice solutions in large-scale environments.
  • In-depth knowledge of VoIP, SIP, and unified communications.
  • Hands-on experience with the listed Avaya technologies.
  • Strong troubleshooting, analytical, and communication skills.
  • Avaya certifications (ACSS, ACIS) preferred.

Our benefits package includes:

  • Comprehensive medical benefits
  • Competitive pay
  • 401(k) retirement plan
  • and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About INSPYR Solutions