Ecommerce Business Analyst

Hello,

Position: Ecommerce Business Analyst

Location: Remote

JOB DESCRIPTION

The E-Commerce Business Analyst is responsible for providing day-to-day support for our 3rd party e-commerce platform. This role focuses on configuration, troubleshooting, and basic enhancement of the platform to meet business needs. The Business Analyst works closely with users, the platform vendor, and internal technical teams to resolve issues, implement changes, and ensure smooth operation of the e-commerce environment. This position requires a blend of technical understanding, customer service orientation, and process documentation skills to effectively support users and maintain platform functionality.

Platform Configuration & Maintenance

• Configure platform settings, user roles, permissions, and workflows based on business requirements
• Perform routine platform maintenance tasks and monitor system health
• Implement minor enhancements and modifications to the platform within established guidelines
• Create and maintain documentation for platform configurations and processes

Issue Management & Troubleshooting

• Serve as first point of contact for platform issues and user questions
• Diagnose and resolve platform configuration issues and user problems
• Log, track, and prioritize system issues according to business impact
• Escalate complex technical issues to appropriate resources (vendor support or internal IT)
• Document solutions for common issues to build knowledge base and improve self-service options

User Support & Training

• Provide training and guidance to end users on platform functionality and capabilities
• Create and maintain user guides, FAQs, and training materials
• Conduct user workshops and training sessions for new features or capabilities
• Assist users with basic data entry, reporting, and platform navigation questions

Requirements Gathering & Documentation

• Participate in requirements gathering sessions with business users
• Document business needs and translate them into functional requirements
• Create clear specifications for platform modifications and enhancements
• Validate that implemented changes meet user requirements through testing

Testing & Quality Assurance

• Develop and execute test plans and test cases for platform changes
• Perform user acceptance testing (UAT) in coordination with business stakeholders
• Document test results and identify defects or issues
• Validate fixes and enhancements before production implementation

Vendor Coordination

• Interact with vendor support for issue resolution and technical assistance
• Log and track vendor support tickets to resolution
• Participate in vendor-led training and knowledge transfer sessions
• Document vendor processes, timelines, and support procedures

Reporting & Analytics

• Generate standard reports from the e-commerce platform
• Assist users with custom report creation and data extraction needs
• Monitor key platform metrics and identify potential issues
• Compile and distribute regular operational reports to stakeholders

QUALIFICATION REQUIREMENTS

EXPERIENCE

• Level 1: 0-2 years of professional experience in business analysis, customer support, or related roles
• Level 2: 2-4 years of professional experience in business analysis or related roles
• Experience with e-commerce platforms or content management systems preferred
• Customer support or technical support experience beneficial
• Experience documenting business processes and requirements

EDUCATION

• Bachelor's degree in Business, Information Systems, or related field preferred but not required
• Technical certification in relevant platforms or methodologies a plus

SKILLS

• Technical Aptitude:Ability to quickly learn and navigate software applications and technical systems
• Problem Solving:Logical approach to troubleshooting and resolving issues
• Communication:Clear written and verbal communication with ability to explain technical concepts in non-technical terms
• Customer Service:Strong focus on understanding and addressing user needs with patience and clarity
• Documentation:Ability to create clear, concise documentation and process guides
• Attention to Detail:Thoroughness in configuration, testing, and issue resolution
• Prioritization:Ability to manage multiple requests and determine appropriate order of resolution
• Organization:Systematic approach to managing tasks and tracking issues to completion
• Teamwork:Collaborative mindset with ability to work across departments
• Adaptability:Flexibility to adjust to changing priorities and learn new technologies

OTHER SKILLS AND ABILITIES

• Proficiency with Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
• Experience with ticketing or issue tracking systems
• Basic understanding of web technologies (HTML, CSS, APIs)
• Familiarity with testing methodologies and documentation
• Knowledge of e-commerce concepts and terminology

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exerts up to 10 lbs. of force to lift, carry, push, pull, or otherwise move objects
• Sitting most of the time, but may involve walking or standing for brief periods of time
• Position works in an office environment with controlled temperatures and with extended periods of the workday sitting at a desk utilizing computer equipment

Thanks&Regards

David(Vamsi)

Chicago, Atlanta, Hyderabad&Vizag /

* 114 |

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